Manager, eCommerce
Best Western International, Inc. - Phoenix, AZ

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Work with people who care.
Our Career Destinations! Have you ever really checked into Best Western International, Inc? At first glance we're everything our name implies, an international hospitality association with over 4,000 hotels. But, we're also an employee focused organization that genuinely cares about our staff offering a great team environment and career development opportunities.

Job Purpose
Our eCommerce department is responsible for driving hotel booking conversion through our online channels. We oversee a wide range of digital marketing efforts that include consumer and internal facing website initiatives, search engine marketing strategies, social and online reputation management, mobile website development, and email marketing. The Manager, eCommerce will assist in developing and maintaining Best Western's consumer website presence (both desktop and mobile). It is expected that this individual will grow online / mobile revenue and improve return on investment while aligning with and supporting the brand's digital strategy. This position reports to the Sr. Manager, eCommerce and will be located at our Beardsley Operations Center located in North Phoenix.

Essential Job Results
- Maintains the overall appearance and usability of desktop and mobile websites to ensure they meet the objectives of the brand - Analyzes site performance and user feedback and recommends strategies for improvement - Defines and tests project requirements for enhancements that will improve website usability, generate incremental revenue and improve engagement - Collaborates with internal teams to support interdepartmental website needs - Reviews affiliated websites to ensure compliance with brand standards - Evaluates potential vendors and technologies to enhance online presence according to business objectives; manages RFP process where required - Manages existing vendors and agencies to maximize the value of relationships

Skills/Requirements
- BA/BS or equivalent work experience - 3 - 5 years of relevant work experience in online marketing or marketing communications - At least 2 years of project management experience; project management certification or training preferred - Ability to analyze quantitatively and scope technical requirements - Ability to build strong consensus and achieve results though others - Ability to prioritize and manage work against aggressive project timelines - Ability to solve complex problems within an ambiguous and highly political environment - HTML skills: no need to code, but ability to troubleshoot is a plus - Excellent communication and presentation skills required

Location Details
Beardsley Operations Center is conveniently located near I-17 and 101 in northwest Phoenix. The address is 20400 N. 29th Avenue, Phoenix, AZ 85027

Benefits
Best Western International, Inc. benefits eligibility begins on the first day of employment and includes medical, dental and vision insurance, 401(k), paid time off, health savings account, tuition reimbursement, hotel/employee discounts, and much more!

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