Manager Benefits
Tropicana Express - Laughlin, NV

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SUMMARY : The Benefits Manager is responsible for the administration of employee benefits in all company operations. Under limited supervision, they will perform complex clerical duties following established procedures in the following areas: group life and health insurance, payroll balancing, benefit plans, records maintenance, recreational activities, nonexempt and exempt merit reviews. Encompasses all benefits for both salaried and hourly employees, with some responsibility in compensation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administers employee benefit programs such as retirement plans; basic hospital, medical, surgical and major medical plans; term life insurance plans; temporary disability programs; and accidental death policies.

Installs approved new plans and changes by preparing announcement material, booklets, and other media for communicating new plans to employees. Conducts employee meetings and arranges for enrollment of employees in optional plans. Conducts employee benefit seminars for local personnel. Revises and reissues all communications material on benefits from time to time. Advises and counsels management and employees on existing benefits.

Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or mail, with hospitals, physicians, insurance companies, employees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees.

Supervises maintenance of enrollment, application, and claims records for all benefit plans.

Calculates and provides staff with information needed to determine benefit eligibility; reviews enrollment forms for accuracy and coordinates enrollment with third-party administrators.

Assures compliance with COBRA guidelines by preparing letters and other paperwork as directed.

Coordinates health, life and disability insurance enrollments and communicates with service providers concerning routine administration of programs.

Coordinates HR procedures to initiate benefits such as pensions, disability insurance, medical and life insurance.

Implements new benefit programs; arranges and conducts employee information presentations and enrollments.

Responsible for employee leave administration, including but not limited to the Family Medical Leave.

Comply with all Internal Controls, Company, departmental and safety policies, procedures and regulations. Utilize proper conduct of professionalism in compliance with company standards.

Other related duties as required by the Director of Human Resources.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall management of the Benefits sub-department of Human Resources, with responsibilities including hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining staff, addressing complaints and resolving problems in coordination with the Human Resources Director.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

High level of interpersonal skills to handle sensitive and confidential situations and documentation.

Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree. Three or more years related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.

LANGUAGE SKILLS

Must be able to effectively communicate in English. Must be able to read and write simple lists, interoffice memorandums, and business correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Working knowledge of Microsoft Office products required, with strong emphasis in Microsoft Excel. Knowledge of Infinium preferred.

CORE COMPETENCIES

To perform the role of the Benefits Manager successfully, an individual should demonstrate the following competencies:

Analytical: Uses intuition and experience to complement data.

Problem Solving: Identifies and resolves problems in a timely manner; uses reason even when dealing with emotional topics.

Technical Skills: Strives to continuously build knowledge and skills.

Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; responds to requests for service and assistance.

Interpersonal skills: Focuses on solving conflict; not blaming. Maintains confidentiality; listens to others without interrupting, keeps emotions under control.

Oral communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarifications; responds well to questions; demonstrates group presentation skills.

Written Communication: Writes clearly and informatively; able to read and interpret written information.

Teamwork: Contributes to building a positive team spirit.

Delegation: Ability to delegate work projects in a professional manner.

Managing People: Provides regular performance feedback.

Judgment: Exhibits sound and accurate judgment.

Planning/Organizing: Prioritizes and plans work activities; uses time efficiently, organizes and schedules.

Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position.

Adaptability: Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality: Consistently at work, on time, and diligently working.

REASONING ABILITY

Planning, Remembering Details, Working Rapidly, Using Arithmetic, Working at Various Tempos, Reading, Concentrating Amid Distractions, Making Decisions, Examining & Observing Details

PHYSICAL DEMANDS

Standing, Sitting, Walking, Bending/Stooping, Reaching, O bserving, Hearing, Lifting 25 lbs.

WORK ENVIRONMENT

Inside

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.