Manager Client Services
Research Now 18 reviews - Plano, TX

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A Manager, Client Services is responsible for managing several teams of Project Managers managed by Team Leads. The position requires a polished, detail-oriented individual who is able to manage multiple teams in a rapid-paced environment with a high level of attention to detail. There is also a critical focus on building new client relationships, maintaining or growing existing client relationships, and improving department tools and processes.
Essential Duties and Responsibilities

Responsible for all projects managed by direct and indirect reports

Help manage client relationships for your team’s business portfolio

Consistently meet or exceed client expectations for delivering market research data and services

Use advanced capabilities to complete custom/complex projects without a clear, published solution

Actively monitor and update management with key performance indicator data

Provide world-class Market Research training for team members in a rapidly changing environment

Support senior management in developing and implementing new initiatives

Responsible for staff administration including reviews and salaries

Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.

Effectively work/communicate within a team-based environment

Other duties may be assigned.

Education Required
A Bachelor’s degree (US) or equivalent is required.
Experience Required
A minimum of 7 years of client/project management experience is required with experience in the Market Research industry. Experience leading and managing teams is required.
Skills & Knowledge Required
  • Proven leadership and management ability in a customer-focused environment.
  • Strong Market Research industry experience in a field operations role
  • Knowledge of how panels generally operate and are used in the provision of sample for online market research
  • Strong verbal and written communication for both internal and external communication skills required.
  • Must be highly proficient with a personal computer, the Internet, and MS Office with advanced knowledge of Excel and Access.
  • Critical thinking to solve complex problems without a clear answer is extremely important.
Must be an advanced user of a PC and maintain advanced knowledge of computer networks and the Internet. Familiarity with web-based applications preferred.
  • Experience with the MS Office Suite, especially in depth experience with Excel and Access is required.
  • Experience with data management and relational database design strongly preferred.
  • Experience with data analysis packages such as Quantum and SPSS preferred.

About this company
18 reviews
At Research Now, we have built our reputation on building relationships. Long lasting, mutually beneficial relationships. It is a philosophy...