Manager Employee Assistance Program
CSX - United States

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Job Summary:
Under the supervision of the Director of Employee Assistance Program (EAP), the EAP Manager ensures for timely and consistent service delivery to assist CSX employees and their family in resolving personal and/or work-related issues that impact their quality of life. Functions as a customer service link between CSX and referred individuals to provide professional, confidential, and non-judgmental responses to identified service needs per clinical protocol and applicable federal regulations.

Primary Activities and Responsibilities:
Provides ongoing assessment, guidance and counseling, case management, and referral and linkage for program participants experiencing mental health, substance abuse, and/or other work life issues. Referrals can be informal, voluntary, or mandated.

Ensure for timely and accurate documentation within an automated case management system.

Responsible for providing ongoing training and education in a variety of specialty areas (i.e., mental health, substance abuse, and work life balance).

Establishes, nurtures, and maintains collaborative relationships with union officials and other labor organizations.

May occasionally provide "fact witness" testimony in administrative hearings.

Works with other Employee Assistant Managers (EAMs) to develop, implement, and monitor special projects to promote the EAP and meet the needs of the company.


Minimum Qualifications:
Masters degree from an accredited institution required in Counseling, Social Work, Clinical Social Work Psychology or related major field of study

3 or more years of experience required in Employee Assistance, Mental Health, Substance Abuse, or case management

Certifications/Licenses/Training: Certified Employee Assistance Professional (CEAP), Qualified Substance Abuse Professional (Q-SAP), Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW), or other applicable state or national credentialing

Knowledge and Skills:
Familiarity of railroad lifestyle and industry-specific regulatory standards

Demonstrated solid clinical judgment, with the ability to function autonomously, and understand when to refer to appropriate (medical) resources

Excellent customer service, business and technical skills

Organizational and time management skills with the ability to function effectively in an interdisciplinary setting

Ability to communicate effectively with a diverse audience to include executive leadership. Must be comfortable speaking to large audiences of up to 150 people

Ability to workas a strong team player, as well as an individual contributor within this "full service" internal EAP

The CSX Competency Framework is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following competencies: analyze issues and make effective decisions, advance the business, engage, coach, and build a diverse workforce, build partnerships, improve service quality and processes, execute effectively, demonstrate personal leadership, and demonstrate functional and technical agility.

Job Requirements:
30% travel required. Travel may include overnight and "out-of-town" stay.

Work hours may vary in length and schedule and may include a nonstandard workweek.

Responsible for providing 24/7 crisis intervention at all environmental levels. Rotating "on-call" responsibilities which may be outside of standard business hours.

Need to be available to report to work with two-hour advance notice.

The applicant selected for this position may be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position.

Safety Commitment:
Safety is a way of life at CSX, encompassing every aspect of company operations. Guided by a policy of ensuring the safety of our employees, our customers, and the communities we serve, CSX works relentlessly to prevent accidents and injuries. Not only is it the right thing to do, but when a company puts safety first, everyone benefits: the employees and their families, the customers, and the communities.

Company Profile:
CSX Corporation, a Fortune 500 company headquartered in Jacksonville, FL, is a multi-modal freight transportation company serving customers across North America. Through its primary subsidiary, CSX operates the largest railroad in the eastern United States with operations in 23 states, the District of Columbia, and two Canadian provinces. CSX also includes an integrated intermodal company which serves customers with its own truck and terminal operations as well as a dedicated domestic container fleet. Other CSX subsidiaries provide technology and real estate support to the company. These subsidiaries combine to allow CSX to deliver efficient freight alternatives to customers in a variety of industries, including coal, chemicals, automobiles, metals, agricultural and forest products, food and consumer goods.

CSX Transportation (CSXT) is the largest company in the CSX family employing approximately 30,000 management and union employees. CSXT's primary focus is the operation, maintenance, and management of the largest railroad in the eastern United States.

Closing Statement:
At CSX two of the company's core values are People Make The Difference and Safety Is A Way of Life. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

CSX is an Equal Opportunity / Affirmative Action Employer that supports diversity in the workplace.

The location of these positions will be in:
Selkirk, NY

Florence, SC

Primary Location


United States

Relocation Available



Tax Status


Railroad Retirement

Overtime Status



Closing Date


Jan 25, 2013, 11:59:59 PM

Number of Openings



About this company
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CSX, based in Jacksonville, Fla., is a transportation company providing rail, intermodal and rail-to-truck transload services. Our...