Manager Employee Relations
CVS Caremark - Detroit, MI

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Job Category: Human Resources
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
To promote positive employee relations practices in the field through the guidance of field management. Provide advice and service to line management and field supervisors on HR issues. Assist Corporate ER in developing HR practices/policies that promote increased productivity and quality. Required Qualifications:
This position is located in the field, and reports to the Director, Human Resources. The Employee Relations area is responsible for promoting a positive working environment, responding to employee opportunities, and providing guidance to management. As an integral part of the Employee Relations area, the Field ER Manager deals directly with field management and employees to enhance this overall working relationship. Works in the field directly with Store Managers, District Managers, and Region Managers to provide consulting and coaching services regarding all aspects of employee relations with the goal of transferring critical ER/HR skills to line managers. This position is responsible for handling the resolution of sensitive matters (discrimination, harassment, etc.) in collaboration with field management and home office support staff. This position will receive, investigate, and respond to third party inquiries (EEOC, DOL, attorneys, etc.) in collaboration with Legal and other support areas. Also responsible for overseeing compliance with Federal State, and local employment laws. This position will work with representatives from Legal, Loss Prevention, Operations Service, Human Resources, and field management to develop recommendations and strategies which will: enhance positive employee relations; assist with the development and rollout of new programs/practices/laws; monitor and ensure compliance with programs/policies/procedures/law, etc. Challenges for this position include effective coordination and communication with the home office and field management to receive, investigate/negotiate, and resolve a wide array of employee relations issues. Often these issues are of a sensitive and/or legal nature, and multiple issues run concurrently. Additionally, the main support staff is located in the home office, and the areas this position is responsible for covers several states and company regions. The Field Employee Relations Manager has a great deal of discretion in handling and resolvi Preferred Qualifications:
- Working knowledge of Union Environment - Retail Experience - Previous Management experience Education:
Minimum BS degree in Human Resources/Business Management, and/or three to five years field operations experience, and/or one to three years Human Resources experience. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

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