Manages the roles, processes and activities of HR Shared Services to support Cameron’s human resources; to provide high quality HR administration and support services through compliant, accurate, efficient HR data management, responsive customer service and informed support. Ensures excellent service and adherence to agreed service standards. Manages the relationship between HR and Finance for Payroll systems. Responsible for the co-ordination of global HRSS metrics and reporting.
Leads HR service delivery function that meets internal/external customer requirements to include provision of direction, guidance, support and problem resolution.
Develops and monitors activities of HR Shared Services, ensuring compliance [company policies, Service Level Agreements (SLAs), regulations and relevant timelines], quality, efficiency and accuracy of information, data and HR system reporting.
Manages the relationship with key stakeholders/functions which provide support for essential HR systems and process, external service providers/vendors, HR community and business partners.
Controls expenditure through effective forecasting, resource planning and budget management.
Ensures timely and accurate delivery of key HR processes, working collaboratively with other HR areas/functions/vendors as necessary
Forecasts activity, plans work and ensures resources are available to meet SLA
Selects and develops competent employees with specific skills required for HR services
Ensures preparation and compliance for internal, external , Sarbanes Oxley and related audits
Develops HRSS processes and workflows, job aids, role instructions and procedures to assist employees in performing optimum work
Ensures information references are current, updated and available for access by HRSS employees
Schedules regular updates/education sessions with the HR community on HRSS related topics, services and updates; provides educational presentations/orientations for HR community
Provides assistance to HR for Employee situations such as occupational disability claims, etc.,
Responds to questions and concerns from HR and channels appropriate source
To measure effectiveness, with which products and services provided by the HRSS meet the needs of internal and external customers, to achieve long term customer satisfaction through continuous performance improvement.
Tracks and ensures progress to functional metrics, communicates results; provides and posts trends, graphs and metric updates for HRSS
Provides the first point of contact with key customers to ensure their needs are met, feedback is gathered and analyzed and appropriate action plans are implemented
Provides leadership by fully implementing all principles of performance management within the team, including regular coaching, training, feedback and personal review sessions.
Demonstrates a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.
Specific Responsibility for Transitioning New Customers
Post Secondary education – Bachelor in Human Resources, Business, Commerce or Information Technology or combination of appropriate post secondary/experience
- Has overall responsibility for communication and engagement when transitioning new services and customers. Provides information about HRSS to customers during the transition through workshops, FAQs, floor walking, one to one briefing sessions etc
- Manages issues and risks, Identifies risks and issues, maintains a log and escalating where appropriate
- Rolls out support programmes for managers in each new business area transitioning to prepare HR for Day One service from HRSS
- First point of contact for customers transitioning into the HRSS
- Develops, manages and owns the customer transition plan
- Briefs and prepares HRSS staff and suppliers on all aspects of the customer Job Requirements/ Qualifications HRSS Manager:
Human Resource management experience (minimum 5 years) in administrative or business processing environment
Previous supervisory experience (minimum 3 years); Excellent people management skills with an open and inclusive style.
SAP data management/processing experience (minimum 3 years)
Developed analytical skills, proficient in Excel
Demonstrated sound communication skills; verbal, written, electronic
Have experience and show tendency to develop leadership skills
Be able to manage multi-function team and develop knowledgeable staff working in team environment
Positive “can do” attitude and willingness to learn new things
Desired: SAP technical certification
Additional HRSS Manager Expectations Overall:
Sound understanding of Company HR policies and programs including recruitment, pay practices and benefit/pension plans.
Ability to mentor and develop subject matter experts (SMEs) in each of the HRSS areas of responsibility.
Understanding of regulatory requirements governing to HR Services to monitor, ensure compliance
Ability to present data in applicable, relevant, understandable terms
Desire for quality customer service
Ability to quickly assess situation, may require diffusing emotional situations
Ability to form sound working relationships with other functions and HR community
Customer centric with a commitment to the highest levels of customer delivery.
Able to operate successfully in a rapidly changing environment.
Results orientation, highly professional and with unquestioned integrity.
Strong relationship building.
High level of energy, enthusiasm and commitment.
An understanding of the impact of technology eg SAP
A sound knowledge of Cameron global operations.
Good project management skills.
Ability to re-engineer complex procedures into simple effective understandable processes.
Cameron - 22 months ago
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Cameron International knows how to work under pressure. A leading manufacturer, provider, and servicer of oil and gas industry equipment,...