Manager Helpdesk
Northampton Community College 35 reviews - Bethlehem, PA

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Seeking a dynamic individual to provide College system training and communications, and manage the College’s Technology Support center/helpdesk for Information Technology Services.

Minimum Qualifications
Bachelors degree in Business Administration, Computer Science, or Instructional Technology and 4 years experience; or Masters degree and 2 years experience.

Knowledge, Skills and Abilities of the following: (1)audiovisual, videoconferencing, and instructional technology systems, trends, best practices, and applications; (2)Knowledge of technology systems and services in higher education environment; (3)Management or supervisory experience; (4)Background with developing online tutorials, videos, documentation, and other training programs and materials; (5) Excellent customer service and consulting skills; (6)Excellent written and oral communication skills; (7)Knowledge of local and wide area network operations; (8)Experience with Apple, Windows and desktop support, including troubleshooting mobile devices and wireless connection; (9)Experience with web and cloud-based systems and services.

Preferred Qualifications
Helpdesk/and or support center experience.

Deadline for receipt of applications

Special Instructions to Applicants

About this company
35 reviews