Manager II
Texas Department of Family and Protective Services 100 reviews - Austin, TX

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Manager II

Manages the Consumer Safety Group of the Enforcement Unit, including programs in the following strategies: Health Facilities, Emergency Medical Services (EMS), Health Professions, and Food, Drug, and Medical Devices. Oversees the preparation of administrative law cases and directs procedures for informal case disposition in accordance with the Administrative Procedures Act. Ensures enforcement cases are properly and consistently processed in accordance with established timelines, protocols and priorities. Facilitates committee meetings directly and through supervision of direct-report staff assigned to do the same. Responsible for hiring, conducting performance reviews, and performing disciplinary action when appropriate. Submits monthly regulatory reports that account for enforcement activities by strategy. Serves as assigned in the DSHS Disaster Response/Recovery and Support Operations in training exercises, drills, and declared emergencies. Maintains acceptable driving record in accordance with agency policy. Performs other duties as assigned (marginal functions).

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policies and procedures and performs other duties as assigned. EJF(1) 25%- Oversees the preparation of administrative law cases and directs procedures for informal case disposition in accordance with the Administrative Procedures Act. Trains, mentors, and monitors staff who review enforcement cases for credible evidence and research applicable Rules and Law; write notice of violation letters (NOVs); schedule and conduct informal conferences with recipients of NOVs (respondents); develop settlement agreements; document referral of cases to the Texas Office of Attorney General (OAG) and State Office of Administrative Hearings (SOAH); and, testify in court when required. EJF(2)25%- Ensures enforcement cases are consistently processed in accordance with established timelines, protocols, and priorities. Assigns cases to staff, monitors progress and ensures timelines are met. Provides direction, oversight, and mentoring to program specialists and administrative staff to enhance their development of skill and expertise in handling complex cases. Monitors and assesses workflow and quality assurance in accordance with written regulatory guidelines, making adjustments as necessary to optimize quality and efficiency. Provides direction to staff with input, advice, and direction from the Office of General Counsel (OGC), subject matter experts, senior and executive management, the Press Office, and the Office of Governmental Affairs. Reviews all work products for completeness, accuracy, and form. Provides regular feedback to the group on quality of work. EJF(3)20% Facilitates committee meetings directly and through supervision of direct-report staff assigned to do same. Holds regular meetings with direct-report staff to facilitate the workload and ensure quality results and timelines are met. Facilitates committees convened of staff from Licensing, Investigations, and Policy, Standards, and Quality Assurance (PSQA) Units to review enforcement cases and make consensus decisions on enforcement actions. Leads inter-unit workgroups that relate to enforcement matters and gives presentations as assigned. EJF(4)15% EJF (5) 10% Responsible for hiring, conducting performance reviews, and performing disciplinary action where appropriate. Follows department procedures for recruiting and hiring staff. Conducts timely and accurate performance evaluations of all direct-report staff. Monitors attendance and ensures time-and-leave policies are followed. Approves leave according to department policy. Mentors and counsels direct-report staff on work-related issues and follows department policy for positive performance and resorts to disciplinary action when necessary. EJF(5) 10% - Submits monthly regulatory reports that account for enforcement activities by strategy. Submits quarterly data for Legislative Budget Board (LBB) reports. Submits monthly updates to the Unit's status report (dashboard) for high profile cases. Works with website designee to ensure final enforcement actions are posted on program websites timely and in accordance with Law, Rule, and department policy. Provides other reports as requested by management, which may be generated from the Regulatory Automated System (RAS) or data compiled from other sources. EJF(6) 5%- Serves as assigned in the DSHS Disaster Response/Recovery and Support Operations in training exercises, drills, and declared emergencies. Completes all required training. Provides and maintains up to date contact information to the department. Available for duty if called, which may entail a temporary change in work hours. Maintains acceptable driving record in accordance with agency policy.

Knowledge Skills Abilities:
Knowledge of the Statutes and Rules pertaining to the strategies in the Consumer Safety program. Knowledge of the Administrative Procedures Act and its application an enforcement program. Skill in training and supervising staff. Knowledge of staff recruitment, hiring, evaluation, and disciplinary action processes. Ability to write clear and concise correspondence. Skill in facilitating meetings. Ability to mitigate the negative effects of differing opinions and resolve disputes. Knowledge of state government and the functions of state agencies, including the Texas Attorney General and the State Office of Administrative Hearings (SOAH). Ability to communicate clearly both orally and in writing. Knowledge of court procedures and providing sworn testimony. Knowledge of evidence and due process. Knowledge of the Texas legislative process and how laws are enacted and rules are adopted. Knowledge of the principles of management and how it relates to regulatory enforcement. Skill in leadership and staff development. Ability to implement quality assurance/control practices and procedures. Ability to research laws and rules and determine legal jurisdiction and applicability of evidence. Ability to interact and communicate with high-level professionals. Skill in facilitation of committees, workgroups, and meetings. Skill in reviewing documents for accuracy, completeness and form. Skill in project management. Skill in the use of databases. Ability to interpret data and compile results into a concise report format. Knowledge of website layout. Knowledge of records disclosure as it relates to enforcement actions.

Registration or Licensure Requirements:
None.

Initial Selection Criteria:
Bachelor’s degree or higher from a U.S. accredited college/university or a foreign education that has been determined to be equivalent by an acceptable education evaluator plus a minimum of four years of experience working in a regulatory program performing one or more of any of the following activities: conducting compliance inspections or investigations; developing enforcement cases; or, evaluating, reviewing, or performing quality analysis on compliance inspections or investigations.

Additional Information:
Requisition ID# 218406 In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individual s with a disability. If you need assistance completing the on-line application, contact the CAPPS service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. req#225043