Manager Operations
Encore Capital Group - San Diego, CA

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The Company

Encore Capital Group is a leading provider of debt management and recovery solutions for consumers and property owners across a broad range of assets. Through its subsidiaries, the company purchases portfolios of consumer receivables from major banks, credit unions, and utility providers, and partners with individuals as they repay their obligations and work toward financial recovery. Through its Propel Financial Services subsidiary, the company assists property owners who are delinquent on their property taxes by structuring affordable monthly payment plans. Encore’s success and future growth are driven by its sophisticated and widespread use of analytics, its broad investments in data and behavioral science, the significant cost advantages provided by its highly-efficient operating model and proven investment strategy, and the company’s demonstrated commitment to conducting business ethically and in ways that support its consumers’ financial recovery.

Headquartered in San Diego, Encore is a publicly traded NASDAQ Global Select company (ticker symbol: ECPG) and a component stock of the Russell 2000, the S&P SmallCap 600, and the Wilshire 4500. More information about the company can be found at http://www.encorecapital.com .

The Opportunity

To support our goals in this area, we are seeking a Manager of Operations for our San Diego office. The successful candidate will be a highly knowledgeable and analytical business expert that is responsible for leading Vendor Management with an operational and strategic focus. This manager will work cross-functionally (contractors, demand planning, finance, IT etc.) to evaluate current vendor management practices and make recommendations to drive improvements and source and select new vendors. They will identify areas of financial improvement and provide insights and recommendations. This individual will seek out improvements in vendor management and operational processes in order to create efficiency where possible. Communication skills are critical in this role as is the ability to influence across the multiple capabilities that touch and interact within Vendor Operations, Business Operations and Department Strategy. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude, drive change and lead accountability across the various Business teams

Primary responsibilities include:
Ensure vendors support/enforce Encore Capital Group's Consumer Bill of Rights

Monitors / Drives / Develops KPI Performance (Key Performance Indicators) to ensure vendor(s) performance is aligned with MSA (Master Service Agreement) and the customer experience is maintained

Develops strong working relationships with Vendor(s) to proactively identify business opportunities, facilitate change, and resolve issues which impact revenue/cost/customer care

Works closely with internal functional areas to leverage expertise and ensure seamless delivery of initiatives

Evaluates and implement improvements to existing processes and procedures to increase the effectiveness, efficiency and quality.

Identifies trends and implement corrective actions.

Continuous testing and evaluation of data providers to optimize overall system and processes

Manages a team of 3- 5 to ensure Management objectives are achieved

Less than 30% travel, primarily domestic but some international

Required skills, education, and experience:
Bachelor's degree with a focus on Operational Management, Procurement, Supply Chain Management, Engineering, Business Administration or Finance; Master's degree is a plus

5-10 years of progressive experience in an Operations orientated role; including managing multi-million dollar vendor programs in inventory, finance, or process management.

Strong analytical, critical thinking and problem solving skills.

Strong written and verbal communication skills with a strong attention to detail.

Proficiency with MS Office with intermediate to advanced proficiency in Excel.

Knowledge within a legal work environment is desirable (understanding of FDCPA, FCRA, and regulatory requirements)

If you are looking for a rewarding career in a successful and growing organization, please submit your resume and salary history for consideration to Enrique. colon@encorecapital.com and reference job code VMOPS-1046-EC in the subject line. Encore Capital Group is an Equal Opportunity Employer.

Encore Capital Group - 17 months ago - save job - block
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About this company
17 reviews
Credit junkies, beware: Encore Capital Group has your number. The firm and its Midland Credit Management subsidiary purchase at a discount...