The Order Support Team Manager is responsible for managing and providing direction of the Order Support Team in both the US and Manila. Provide leadership coaching and development for the Order Support Team; ensuring the successful execution of order/transactional management. Also coordinate with General Sales (Order Support Supervisors Order Support Reps etc.) to help identify workload to migrate to the OST define acceptable SLA's and maintain customer satisfaction levels. The OST Manager works closely with their Director to achieve maximum productivity in order to achieve transactional and financial goals.
Education: College degree or a minimum of four years external related experience or two years of IM related experience.
Experience: Four to six years' previous order management experience with direct supervisory experience required. Call center or operations environment highly desirable OR four to six years upper level IMI Sales Rep experience. Knowledge of: order management direct sales project management operations. Understanding of reseller strategic and tactical direction. Understanding of basic P&L concepts. Knowledge of current technologies computer industry IM policies/procedures and infrastructure; and an understanding of all IM resources and their utilization preferred. Skill in: high attention to detail very analytical excellent communication skills process management and process improvement order management leadership; written and oral communications; analyzing financial information; time management for self and others; Microsoft Office suite of products in a Windows environment. Ability to: multi-task respond to rapid change execute tasks within expected timeframes while delivering expected results manage projects manage detail manage people and resources set realistic and achievable goals/objectives and timelines Ability to travel both internationally and domestically (approx. 10%).
Ingram Micro - 19 months ago
Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...