This position will be managing a group of individuals working on special projects for improvements to process capabilities for claims and policyholder services. The primary charge for the Manager is to identify opportunities for improvement and to take a lead role in the implementation and deployment of change. In addition, this manager will over see the Service Desk for Life Pro and Sharp.
Manages a team of mostly exempt staff.
Delegates and supervise the output of the team.
Assists staff with project timelines
Acts as a coach and mentor, as well as develops employees’ skills.
Responsible for performance management and ensuring that projects have been completed on a timely basis and results are as expected.
Sets performance goals and monitors service levels to insure that goals are being met.
Project Planning and Management
Manages multiple projects with competing priorities.
Identifies areas of opportunity and creates process improvement plans.
Assigns and allocates resources so that projects are completed on time.
Coordination of project plans created by the Project Managers and works closely with PM’s to validate work schedules based on staff work load
Responsible for quality control review over project work completed.
Communicates directly with senior leaders (inside and outside of Operations).
Quantify financial implications of each project including policyholder values and income or expense to the organization
Communicates financial results of projects to Financial Reporting and Valuation Actuarial groups.
Insurance background, preferably in life, health or annuity products.
Operations experience would be useful.
7+ years of experience managing people.
Bachelors degree required (or equivalent of work experience).
Knowledge of policy administrative systems and how to process transactions would be beneficial in this role.
Effective communications skills.
Detail and goal oriented.
CNO Financial Group, Inc - 8 months ago