Plans, organizes, a nd directs the a ctivities a nd workload of the Renewal Supervisors.
Oversees overall renewal operations a nd processing of renewals by telephone a nd those received through the mail-in a ccordance with a ll Department a nd MAXIMUS performance standards, policy a nd procedures, a nd protocols.
Oversees renewal operations a nd processing of renewals in a ccordance with federal a nd state privacy a nd security regulations.
A nswers questions a nd a ssists staff with renewal procedures a nd handling of complicated cases.
Ensures a ll Renewal Supervisors in the unit have current policy a nd procedure information a nd training on changes based on Department a nd project management directives.
Monitors performance of Renewal Supervisors to ensure compliance with Department, project, a nd corporate goals a nd performance standards.
Provides ongoing training, support, a nd quality monitoring of Renewal Supervisors to a chieve efficient a nd effective staff performance.
Coordinates with the Director of Program Integrity, Quality A ssurance, a nd Training a nd Quality Manager on quality a ssurance results related to renewal a ctivities
Provides the Deputy Project Manager with updates on a ll issues regarding quality, training, policy, procedures, a nd staff issues.
Develops a nd implements corrective a ction plans in collaboration with the Deputy Project Manager a s necessary to improve operations a ctivities.
Works closely with management to ensure that the project meets performance standards a nd goals for renewal a ctivities.
Meets or exceeds production a nd quality standards set for position.
Maintains up-to-date knowledge of contract compliance provisions for the project a nd department a nd meets requirements of the job description.
The New York State Department of Health has contracted with MAXIMUS to support the development a nd operations of a centralized statewide Enrollment to process a pplications a nd renewals for a portion of those eligible for New York State’s public health insurance programs. The Enrollment Center a ugments the role of the local Departments of social services by providing a dditional capacity for the processing of enrollment a nd renewals, a mong other responsibilities.
The Ideal Candidate will Possess the Following A dditional Education a nd Experience:
Bachelor's degree or equivalent, preferably in a health, social service, or insurance field
Previous management experience in customer service, preferably in a Call Center, human services, health care or service-related field
Understanding of the needs a nd problems of disadvantaged populations
A bility to interpret a nd follow policy a nd procedure guidelines;
Strong data entry a nd telephone skills
Excellent organizational, interpersonal, written, a nd verbal communication skills
A bility to perform comfortably in a fast-paced, deadline-oriented work environment
A bility to successfully execute many complex tasks simultaneously
A bility to work a s a team member, a s well a s independently
Preferred qualifications include background in eligibility determination or a related field a nd bilingual capabilities
MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.
Education Required: Bachelors Degree from a n a ccredited college or university or equivalent experience
Education Preferred: Masters Degree
Technical Skills / Knowledge Required: Proficient in Microsoft Office (strong Word a nd Excel skills)
Subject Matter Expertise/Experience Required: Prior people or project management experience
Subject Matter Expertise/Experience Preferred: More than 4 years people or project management experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, a nd written communication skills, a bility to perform quantitative a nd qualitative a nalyses of existing business processes, a bility to coach, develop a nd mentor team members, a bility to perform comfortably in a fast-paced, deadline oriented work environment, a bility to work under standards-based performance measures, a bility to successfully execute many complex tasks simultaneously, a nd a bility to work a s a team member, a s well a s independently.
Duties / Responsibilities:
1. Lead cooperative effort a mong members of a team
2. Provides ongoing supervision to a ssigned staff
3. Responsible for identifying a nd resolving issues, problems a nd concerns
4. Receives a ssignments in the form of objectives a nd determines how to use resources to meet schedules a nd goals
5. Recommends changes to policies a nd establishes procedures
6. Interacts with different levels of external a nd internal customers
7. Completes daily a nd weekly reports
8. Ensures the confidentiality a nd security of a ll corporate information
9. Performs other duties a s may be a ssigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short a nd Long Term Disability Insurance
Life/ A ccident Insurance
Flexible Spending A ccounts (FSA)
401(k) Retirement Plan with company match
Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).
MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...