Develop process improvement model(s) a nd define data requirements then validate information, a pplying judgment a nd statistical tests.
Using the model(s) a nd methods, determine if functional performances fall within desired tolerance a nd service levels; identify a nd a nalyze special a nd common cause of the processes.
A nalyze data a nd other information in order to conceptualize a nd define operational problems a nd/or improvement opportunities.
Works with functional managers to a gree on a nd select process improvement opportunities, then collaborate in the development of plans to a ddress them a nd evaluate their effectiveness in continuous process improvement cycles.
Design a nd implement reports required by contract a nd by functional a reas to manage their operations.
Supervise the Report Specialists in the production, distribution a nd retention of reports.
Write a nd make presentations to internal clients, often requiring clear a nd persuasive explanation of complex processes to a non-technical a udience.
Provide guidance, background information, a nd a ssistance to management a nd other staff on the interpretation a nd effective use of measurements a nd models.
Lead cross functional teams in the a bstraction of changes to existing a s well a s development of future business processes into logical process models to identify the strengths a nd weaknesses of a lternative solutions, conclusions or a pproaches to problems.
Perform other duties a s a ssigned.
The BPM/Reporting Manager leads the design, implementation a nd production of client a nd operations reports, models a nd process a nalysis a s well a s the identification of process improvements for the call center, document management, a nd eligibility reverification functions. This position closely collaborates with the business a nalysts of the Project Management Department to ensure that data is gathered a nd presented for use in the BPM models (e.g., SPC, TQM, Six Sigma). Through a nalysis of strategic a nd tactical performance a nd integration of BPM principals, the BPM/Reporting Manager works with the project operational leadership to uncover business process improvement needs including enhancements in process performance monitoring, reporting, a nd process design.
The Ideal Candidate will Possess the Following A dditional Experience, Skills, a nd A bilities:
Proficiency in “decomposing” variation into “common cause” a nd “special cause” sources a nd taking a ppropriate a ctions to reduce variation.
Strong relationship management skills.
Experience in designing report a nd data a nalytic models.
Strong a bility to facilitate information gathering sessions with business subject matter experts.
3+ years’ experience working with a nd leading cross functional teams
3+ years of successful a pplication of business a nd management principles involved in process improvement.
3+ years of effective a pplication of relevant statistical methods.
3+ years of successfully leading the use of a nalytical thinking, methods a nd tools to resolve problems.
3+ years experience working with a nd leading teams.
A bility a nd desire to represent a nd explain complex models a nd a nalytical principals to program a nd operation staff.
A ptitudes for prioritizing work within broad policies a nd objectives; sees the “big picture”.
A ble to be effective a t a ll organizational levels; front – line through senior management.
MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.
Education Required: Bachelors Degree from a n a ccredited college or university or equivalent experience
Education Preferred: Masters Degree
Technical Skills / Knowledge Required: Proficient in Microsoft Office (strong Word a nd Excel skills)
Subject Matter Expertise/Experience Required: Prior people or project management experience
Subject Matter Expertise/Experience Preferred: More than 4 years people or project management experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, a nd written communication skills, a bility to perform quantitative a nd qualitative a nalyses of existing business processes, a bility to coach, develop a nd mentor team members, a bility to perform comfortably in a fast-paced, deadline oriented work environment, a bility to work under standards-based performance measures, a bility to successfully execute many complex tasks simultaneously, a nd a bility to work a s a team member, a s well a s independently.
Duties / Responsibilities:
1. Lead cooperative effort a mong members of a team
2. Provides ongoing supervision to a ssigned staff
3. Responsible for identifying a nd resolving issues, problems a nd concerns
4. Receives a ssignments in the form of objectives a nd determines how to use resources to meet schedules a nd goals
5. Recommends changes to policies a nd establishes procedures
6. Interacts with different levels of external a nd internal customers
7. Completes daily a nd weekly reports
8. Ensures the confidentiality a nd security of a ll corporate information
9. Performs other duties a s may be a ssigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short a nd Long Term Disability Insurance
Life/ A ccident Insurance
Flexible Spending A ccounts (FSA)
401(k) Retirement Plan with company match
Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance ( a uto a nd pet insurance discounts, legal plan, a nd credit union).
MAXIMUS - 13 months ago
MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...