POSITION PURPOSE -
The Manager, Web Analytics will lead the team responsible for digital insight generation and analysis in support of HomeDepot.com’s marketing, merchandising, operations, and other cross-functional groups. The incumbent will lead a team working to leverage a combination of Adobe SiteCatalyst, Discover, Foresee Results, and SQL-based data to generate insights and recommendations designed to spur the business forward.
The Manager, Web Analytics will work with business partners to prioritize and execute against reporting enhancements and analytical projects required to deliver business results. In addition, this role will work extensively in partnership with the product management team, engineering and key vendors to determine short-term and long-term needs for tools that support evolving analytics & reporting needs.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
Lead conversion planning and forecasting on a weekly, monthly, seasonal, and annual level. Lead ongoing ad hoc analysis of critical business issues that impact site performance; translate analysis into executable recommendations
Communicate opportunities to drive financial goals cross-functionally by making suggestions that support site-wide objectives
Prioritize and manage execution of requests for report enhancements and analysis from business partners. Establish and evangelize improved data-driven views of site performance
Responsible for presenting analysis and test results and resulting recommendations to peers and senior management. Leverage data to assist in defining site enhancement requirements and be able to present a compelling business case for securing those investments
Manage web analytic project prioritization based on business needs. Maintain and prioritize a list of enhancements requested for all measurement technology in place at Home Depot online
Share leadership for the teams responsible for web analytics (reporting and analysis) and, over-time, structured site (A/B, MVT) testing
Draw reasonable and actionable conclusions from analytic summaries and recommend changes to existing policies and processes based on analytic conclusions and understanding of business requirements and drivers. Support recommendations with clear business case that demonstrates bottom-line value
Collaborate with peers to ensure consistency of information, methodologies and reports. Share best practices and develop systems knowledge to deliver new reports and enhance existing reports to meet needs.
NATURE AND SCOPE -
Reports to the Sr Mgr or Director, homedepot.com
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight less than 10% of the time.
MINIMUM QUALIFICATIONS –
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS -
Extensive experience with Adobe SiteCatalyst required
Demonstrated experience managing a team of technically advanced analytical professionals in the area of web analytics
Experience managing an A/B testing program and working with database-driven sites and content management tools
Experience in relevant site analytics, site development, and or site merchandising experience
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Ability to communicate with both business and technical resources, particularly the skill of expressing complex issues with clarity & simplicity
Flexible and responsive; able to perform in a fast paced, dynamic work environment and meet aggressive deadlines
Open to idea exploration with strong problem-solving/analytical abilities
Leadership and supervisory skills
Possess executive-level communication and presentation skills
Demonstrated strength in creating partnerships and in building relationships with other functions and associates within the organization
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...