The Manager (Florida Quadel) assists Managing Director as needed. Supervises Front Office Team Leader and FSS Team Leader.
Supervises front office team leader and FSS team leader. Maintains oversight for front office operations and FSS operations.
Develops reports on program activity on a regular basis.
Acts as liaison between FLQ and MDPHCD.
Attends monthly client meetings with MDPHCD.
Acts as a liaison between FLQ and the Service Center
Handles high profile HCV cases which require escalation.
Informs and trains staff in new or revised policies and procedures.
Develops and implements goals and performance standards.
Assists FSS staff in coordinating community events and implementing program initiatives
Prepares FSS grant progress reports for HUD.
Assists in preparing grants as needed.
Performs public speaking assignments and is active in community as needed to support program goals and relationships.
Develops effective working relationships with subordinates and peer managers.
Assumes Managing Director responsibilities as needed.
Responsible for program tracking, record-keeping and reporting.
Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
Master’s degree in Public, Business Administration, or related field.
Minimum of two years experience in the management of human services, intake, recertification community development, housing, or job training programs, including a minimum of three years experience supervising a small staff is required.
Knowledge of FSS and HOP preferred.
Experience with customer service required.
Certification by Quadel in Section 8 Certificate and Voucher Proficiency within 60 days of hire.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the Section 8 program and ability to understand, interpret, apply and explain federal and agency policies, regulations, and procedures.
Ability to compile and organize reports.
Ability to apply considerable levels of concentration constantly throughout the day.
Ability to effectively perform with constant interruption.
Ability to perform under constant pressure of deadlines.
Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms.
Ability to read, write and speak English. Ability to read, write, and speak Spanish is highly desirable.
Ability to manipulate necessary office equipment, computers and peripherals.
Familiarity with assisted rental housing programs and the local housing market and strategies preferred.
Demonstrated ability to work successfully with socio-economic and ethnically diverse populations