This position provides management and oversight for the Lesley University College of Art & Design (LUCAD) academic computing classrooms, labs and open use facilities designed for faculty and students to ensure appropriate services are being met throughout the week, on weekends and holidays and during all hours of operation. The Manager is responsible for strategic planning and ongoing improvement of Academic Computing teaching facilities and services including identifying appropriate lab specifications and determining appropriate upgrade schedules. The Manager works closely with the Assistant Director of Information Technology, the University Technology Help Desk Manager and technical support group to ensure Academic Computing facilities are maintained and serviced in a timely manner. The Manager also coordinates with LUCAD academic department heads, the LUCAD Technology Committee, and the LUCAD Dean(s) to best serve the technology needs of all students, on the LUCAD campuses, and the needs of LUCAD faculty in the classroom. The Manager will work in tandem with the Academic Dean to maintain, develop, and anticipate new programmatic opportunities, majors, courses, and potential programs to better position LUCAD as a college of Art & Design with robust digital programming.
- Provides overall management for Academic Computing classrooms, labs and open use facilities and all things related to tech pertaining to academic functions.
- Collaborates with LUCAD technology committee, LUCAD academic department heads, and LUCAD deans to identify all academic service needs, and develop solutions for these needs.
- Hires, trains and supervises Academic Computing staff and work study students.
- Works in collaboration with LUCAD department heads to determine appropriate specifications for classrooms, labs and open use facilities across the campus.
- Proposes annual LUCAD operational computing resource needs with accompanying costs to LUCAD deans.
- Manages LUCAD Academic computing budget
- Proposes annual LUCAD capital computing resource needs with accompanying costs to LUCAD Deans, University Academic Computing, and IT.
- Proposes 3-5 year schedule of computing resource needs.
- Sets service levels, develops processes & procedures to meet these standards and coordinates training for Academic Computing and student staff.
- Ensure adequate staffing of all Academic Computing facilities as deemed appropriate. On-call to address issues all hours of operation.
- Tracks Academic Computing utilization and analyzes trends associated with requests for service from faculty, and students. Works with the Department heads and LUCAD deans to determine and address service needs.
- Develops, maintains, and documents policies and procedures for Academic Computing classrooms and facilities, and coordinates with IT over in main campus so students can have access across all Lesley campuses.
- Ensure service requests and responses are handled quickly and efficiently during all hours of operation.
- Works on special projects and may serve on School and University committees as requested.
- Work with facilities, the library, eLIS, IT and other groups as appropriate within the University on Academic Computing planning and classroom technology needs.
- Keep current on trends in academic computing and emerging technologies in the field.
- Oversee AV usage, support and needs for all Faculty, Staff, and Student at LUCAD.
- Works strategically with Information Technology through participation in planning & contributing to the delivery of academic technology and system maintenance.
- Manages LUCAD program-specific applications and databases
- Acts as a liaison between LUCAD and IT
- Ensures redundancy/backup of critical functions
- Provides some assistance with staff computing to ensure curriculum runs smoothly when necessary.
- BA or BFA required
- Five (5) or more years of related experience in an Academic Computing or similar environment.
- Three (3) years of experience in leading and motivating staff and working in a service-oriented computing organization.
- Excellent verbal and written communication skills.
- Demonstrated strategic planning skills, with experience in gathering, analyzing and presenting information.
- Demonstrated attention to detail, follow-through, and a high level of initiative and organizational skills.
- Evidence knowledge-base of new technology and systems as required including; experience and expertise with Windows and Macintosh operating systems, Adobe Software, MS Office Suite, and other commonly used software and tools for art & design related purposes and curriculum common to industry needs;
- Solid user-level familiarity with Mac hardware and a working knowledge of troubleshooting.
- Must be authorized to work in the United States; if you hold a visa, your visa status must allow you to work at Lesley University.
- MFA or MA
- Art and design experience preferred
BACKGROUND CHECKS ARE REQUIRED FOR ALL POSITIONS
Salary Grade 25: 48,216.80 - $66,539.40
Applications will be reviewed as they are received. Applicant screening will begin immediately, and the search will continue until the position is filled
Please include a cover letter, CV/ resume, and contact information for three references.
Lesley University is an Affirmative Action/Equal Opportunity Employer, and is committed to increasing the diversity of the university community and the curriculum. Candidates who believe they can contribute to this goal are encouraged to apply.