Manager of Global Telecommunications
Hitachi Data Systems - Denver, CO

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Your Opportunity

As Manager of Global Telecommunications, you will be responsible for providing strategic and technical direction as well as developing enterprise standards and solutions for the HDS telecommunications infrastructure, systems, and voice applications to meet emerging business needs.

You will manage daily telecom operations which includes voicemail, telephone systems, video conferencing, carrier circuits, audio conferencing, collaboration tools, calling cards, pagers, billing, telecom expense management, service level reporting ,and support contract and vendor management. This role is responsible for leading the HDS Telecommunications support team in the planning, configuration, implementation, optimization, support, and maintenance of all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments.

Your Responsibilities

Here’s what you get to do:
· Manage the day-to-day operation of the HDS Telecommunications support team. Manage personnel administration duties, including reviews, salary and disciplinary actions. Motivate team to work together in the most efficient and cohesive manner, mitigating team conflict and communication problems. Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
· Manage and administer telecommunications infrastructure and its associated software, including PBXs, VoIP, call management systems, voice mail, interactive voice response, and other telephony or network applications.
· Develop long-range telecommunications development plans in accordance with the IT strategic plan. Design and oversee telecommunications projects to improve or expand the current infrastructure. Prepare telecommunications budget recommendations. Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use. Work with end users to establish service level agreements based on customer requirements. Administer add, move, and change requests from end users as well as new line installations.
· Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. Assess need for system reconfigurations. Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems. Generate telecommunications usage and inventory reports.
· Research emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts. Interact and negotiate with vendors, outsourcers, and contractors to secure products and services. Administer contracts for telecommunications equipment and services. Oversee and implement the acquisition and installation of telecommunications equipment.
· Collaborate with other technical staff to ensure the proper installation of cabling, wiring, and other electrical hardware. Provide 7x24 on-call technical support to staff when escalation is needed within 15 minutes of notification.
· Manage multiple telecommunications projects concurrently. Plan projects and identify project scope and resources; recommend project budget and spending plan. Identify potential risks and design strategies to mitigate or avoid them. Monitor and track project progress. Recommend changes to project plan in response to unforeseen changes or unexpected results. Manage project resources and budget. Coordinate the testing, installation and implementation of system modifications. Provide technical direction and leadership to less experienced team members.
· Ensure proactive monitoring and alerting systems are in-place for critical components of the telecommunications infrastructure. Develop performance metrics and quality criteria to ensure superior uptime and reliability. Establish and provide monthly reporting on uptime and availability metrics for the services being monitored.
Your Qualifications
We want you to have background like this:
· A Bachelor's degree in telecommunications, computer science, information science, management information systems, engineering or a related field preferred or equivalent combination of education and experience
· Minimum of 7 years of leadership experience for a large voice enterprise
· Minimum of 10 years in the telecommunication and network technology fields with voice engineering design experience
· Extensive knowledge of current principles, practices, protocols and standards of telecommunications; methods of the proper installation, implementation, and maintenance of telecommunications equipment, and voice/data equipment, including IVR's and call processing applications as well as experience designing, installing, and troubleshooting cabling and wiring systems.
· Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, telecommunications accounting systems,VoIP technology, carrier networks, wireless technology,and unified communications including; Nortel (Meridian1 Option 11-81C, BCM, Norstar, and CallPilot), Centigram, Altigen Altisys, Avaya (Aura Communications Manager - S8710, Merlin, S8710, G650, CallBack Manager, S8500, VectraView, NeXorce, CMS), ShoreTel Director, Polycom and LifeSize Video Conferencing equipment.
· Technical writing and analytical experience in debugging and diagnosing telecommunications issues and reporting on prognosis and or break/fix specifics
· Highly effective leadership skills. Able to enhance individual and team performance through direct one to one training and coaching to yield continuous improvement
· Able to handle stressful situations and think under pressure
· Excellent written and verbal communication skills
About Us
Hitachi Data Systems provides best-in-class information technologies, services and solutions that deliver compelling customer ROI, unmatched return on assets (ROA) and demonstrable business impact. With a vision that IT must be virtualized, automated, cloud-ready and sustainable, Hitachi Data Systems offers solutions that improve IT costs and agility. We are 1 of the top 3 storage vendors in the world and we do business in more than 100 countries and regions. Our customers include more than 80% of the Fortune Global 100.
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Hitachi, which means "risen sun," is looking for a new dawn of profits from its galaxy of businesses. The...