Manager of Operations II
First Niagara Financial Group - Amherst, NY

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Minimum Qualifications:
Bachelor’s degree or equivalent with at least three years of operations or related experience required. A college level degree in Business, Accounting
Three to four years experience within Operations, First Niagara Financial Group or minimum of five years of Operations or Accounting experience
Three or more years experience in a management position.
Demonstrated commitment to delivery of superior customer service.
Excellent knowledge of PC based computer systems.
Experience with Bank Payments (e.g.: Check, Wire Transfer, ACH, ATM, Debit or Credit Cards) highly desired
Ability to juggle multiple tasks/projects simultaneously and to quickly adjust the department’s focus to respond to changing conditions.
Logically and operationally minded. Demonstrated ability to establish procedures, prepare workflows and work schedules.
Self-motivated, with sense of urgency and the ability to adapt to interruptions and meet deadlines.
Excellent organizational skills.
Detail oriented with the ability to identify, research and resolve complex operational problems
General knowledge of bank deposit and loan products
Mathematical proficiency including a thorough understanding of General Ledger reconciliations in accordance with FNB GL Policy.
Excellent written and verbal communication skills.
Superior customer service skills.
Demonstrated leadership abilities.
Represent First Niagara with professionalism and courtesy at all times, in all situations.
Willingness to learn and perform a variety of jobs, and to share that knowledge with others.
Able to work effectively in a team environment.
Able to work flexible hours and overtime as needed.

Job Description:
The Review Team serves as a centralized reconcilement and control utility for Bank Operations. In addition to the responsibility of coordinating daily operations, the Review Team Manager ensures delivery on our commitment to quality customer service by proactively working with the individual lines of business to refine processes to eliminate errors and suspense entries. The incumbent is also responsible for fostering collaboration between the team and their business partners, ensuring accurate and consistent communication to all stakeholders. This is an anchor role within Bank Operations, and the incumbent is a critical link to our success.

Key Responsibilities:
Perform duties as assigned. May include but is not limited to:
Recruitment, hiring and retention of high-performing, qualified employees. Responsible for employee appraisals and disciplinary actions.
Motivate and develop employees through coaching, training, and assignment of challenging work assignments.
Manage the department in a manner that ensures that operations are performed in an efficient manner, while consistently adhering to applicable service level agreements, regulatory requirements, internal procedures and budgetary expectations.
Maintain and continuously expand knowledge of policies, procedures, regulations and industry best practices through ongoing education and training.
Understand and abide by First Niagara Financial Group's values, mission statement and overall policies and hold direct reports accountable for the same.
Produce, maintain and review KRI, KPI and all management reports ensuring that they contain accurate, useful information. Utilize the reports to identify opportunities for improvement and implement changes as necessary.
Ensure that Operations Memos and departmental procedures are updated in a timely manner to provide accurate, detailed instruction that can be relied upon in the event of a disaster or for ongoing training.
Ensure compliance to all regulations, rules, and mandates for said groups are met, including SOX.
Responsible for final review and sign off on all SOX testing.
Produce, maintain and review the departmental Business Continuity Plan, BIA and the Risk Assessment ensuring that they contain accurate, useful information. Utilize the reports to identify opportunities for improvement and implement changes as necessary.
Assist the Director of Operations in the performance of their duties such as budgeting and monitoring expenses. Serve in a back-up capacity as needed to the Director of Operations in their absence.
Establish and maintain open lines of communication across all levels and areas of the organization. Disseminate information quickly and report sensitive information immediately.
Represent First Niagara and/or Operations in a leadership capacity on external and internal project teams and/or industry advisory councils.
Serves on designated teams for any bank conversions, acquisitions, or branch sales to ensure the integrity of the data converted and uninterrupted delivery of high quality customer service.
Assist or manage special projects.
Investigate / research and resolve complex problems.
Adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements.

New York


First Niagara Financial Group - 21 months ago - save job - block
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