Manager of Quality Assurance
MFS Investment Management - Boston, MA

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In 1924 MFS® established the first mutual fund to help make the US stock market more accessible to the average investor. Today, that commitment to investors remains evident in everything about the firm. At MFS® we hire talented individuals and allow them to work together. Office doors are always open, and everyone is on a first-name basis. We believe the best ideas emerge from a culture of collaboration.

The Manager of Quality Assurance plays a key role in the Global Information Technology (GIT) department by overseeing and managing all quality assurance efforts to ensure quality of product for all software-based solutions in our operating environment. This is unique opportunity for a qualified individual to analyze, implement and manage technologies that will allow us to achieve our high expectations of quality in our exciting and expanding operating environment.

The Manager of QA will design and implement quantitative quality assurance framework based on leading industry practices. They will assume the lead in the design and oversee the execution of comprehensive testing strategies including, but not limited to, functional, integration, regression, performance, user acceptance and release testing. The Manager of QA ensures that testing activities are conducted in accordance with MFS' technology governance practices to ensure that software released into the production environment meets company standards. They will evaluate and coordinate the implementation of automation testing processes for managed teams and develop and implement results tracking and metrics reporting.

Leads, directs and manages the team responsible for ensuring overall quality of software within the MFS operating environment;
Evaluates current QA systems and capabilities and implements new practices and systems to ensure an optimum QA framework;
Leads collaboration efforts with directors and Sr. Managers to implement the framework within existing SDLCs while ensuring adherence to operational controls;
Directs and prioritizes projects and work based on risk, exposure, and available resources;
Designs and implements quality system and testing strategies aimed at making software products defect free;
Quantitatively tracks defect rates, identifies and analyzes trends, and provides feedback to the rest of the development organization to improve software delivery processes;
Provides direction in the development of test strategies and associated test plans and test scripts;
Ensures compliance of test plan release policies and other related MFS technology governance processes;
Mentors and trains teams on testing methodologies and procedures;
Manages the integration of one or more manual test teams with use of automation tools or working with automation testers;
Directs staff in the development and implementation of departmental policies, procedures and programs;
Assumes overall responsibility for assuring quality of software introduced to the operational environment;
Champions the use of automation to increase overall efficiencies and product quality;
Manages onshore and offshore team resources;
Recommends decisions regarding employment, training and development, and performance appraisals.

Bachelor's Degree or equivalent work experience;
Experience with software quality assurance systems, tools, techniques and processes;
Working experience within a commercial software development environment with multiple concurrent system release cycles;
Knowledge and experience with software development lifecycle models, including both "waterfall" and iterative or "agile" approaches;
Experience managing both onshore and offshore QA team members;
Knowledge of business systems and applications used within asset managers;
Knowledge of quality management systems such as CMMi or Six Sigma. Six Sigma certification or experience highly desirable;
Excellent interpersonal, communication, customer service, and project management skills.
Ability to design and deliver presentations to diverse audiences, including groups that include senior management and administrative staff members as well as groups that include technical and non-technical personnel.

About this company
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Massachusetts Financial Services (aka MFS Investment Management) offers more than 50 mutual funds, as well as annuities, separately managed...