Positions in this function are responsible for leading and/or executing sales, distribution, & operational analytics and reporting. This position provides critical visibility, insight, and analysis helping guide and direct the business from both a daily sales/operational management and long-term strategy and planning perspective.
Responsible for the designing/developing, programming, maintaining and publishing of Collaborative Care sales, distribution, & operational reports. Provides operational analysis utilized for decision making. May make recommendations based on the analysis, and provide explanations for reporting results as needed. Analysis may be done for internal operational purposes as well as for customers.
Develop and maintain, daily, weekly, monthly, quarterly, annual and ad hoc reporting
Deliver reports per the report schedule, ensuring accuracy and timely distribution to meet internal and external customer needs
Gather data from multiple data sources such as CRM, Excel, databases, web tools, etc
Work with business owners to define and develop future report solution requirements
Conduct data analysis in support of key operation and customer metrics
Communicate key findings, identified issues/concerns and results
Maintain accurate information that will support our business continuity plan; this includes creating and maintaining data dictionaries, report matrix and procedure documentation
Provides operational analysis for decision making
May make recommendations based on the analysis, and provide explanations for reporting results as needed.
Anticipates customer needs and proactively develops solutions to meet them
Serves as a key resource on complex and/or critical operational reporting processes/issues
Appropriately escalate issues to management for support and/or guidance
Reviews work performed by others and provides recommendations for improvement
Competencies and Best Practice for High Performers
Self-Starter / Self-Motivated
Analytical & detail-oriented
Collaborative problem solver
Flexible & fast paced
A Bachelorâ€™s Degree Required
5+ years experience in data analytics & reporting Required
5+ years business analyst experience Required
Expert skill level in data manipulation via Excel (pivot charts, graphs, functions) Required
Experience working with Salesforce.com and other CRM applications is strongly Preferred
Working knowledge of Medicare/Medicaid marketing, sales, & distribution Required
Working knowledge of Health plan and provider-side sales & distribution Preferred
Strong planning, problem-solving, and analytical skills
Strong written and verbal communication skills
Experience working in a virtual team environment
A background in the healthcare or insurance field is strongly Preferred
Ability to travel up to 25%
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
UnitedHealth Group - 16 months ago
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