Manager of Sales Operations
UnitedHealth Group - Eden Prairie, MN

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Positions in this function are responsible for leading and/or executing sales, distribution, & operational analytics and reporting. This position provides critical visibility, insight, and analysis helping guide and direct the business from both a daily sales/operational management and long-term strategy and planning perspective.

Responsible for the designing/developing, programming, maintaining and publishing of Collaborative Care sales, distribution, & operational reports. Provides operational analysis utilized for decision making. May make recommendations based on the analysis, and provide explanations for reporting results as needed. Analysis may be done for internal operational purposes as well as for customers.

Develop and maintain, daily, weekly, monthly, quarterly, annual and ad hoc reporting

Deliver reports per the report schedule, ensuring accuracy and timely distribution to meet internal and external customer needs

Gather data from multiple data sources such as CRM, Excel, databases, web tools, etc

Work with business owners to define and develop future report solution requirements

Conduct data analysis in support of key operation and customer metrics

Communicate key findings, identified issues/concerns and results

Maintain accurate information that will support our business continuity plan; this includes creating and maintaining data dictionaries, report matrix and procedure documentation

Provides operational analysis for decision making

May make recommendations based on the analysis, and provide explanations for reporting results as needed.

Anticipates customer needs and proactively develops solutions to meet them

Serves as a key resource on complex and/or critical operational reporting processes/issues

Appropriately escalate issues to management for support and/or guidance

Reviews work performed by others and provides recommendations for improvement

Competencies and Best Practice for High Performers

Self-Starter / Self-Motivated

Analytical & detail-oriented

Collaborative problem solver


Flexible & fast paced

Requirements A Bachelor’s Degree Required

5+ years experience in data analytics & reporting Required

5+ years business analyst experience Required

Expert skill level in data manipulation via Excel (pivot charts, graphs, functions) Required

Experience working with and other CRM applications is strongly Preferred

Working knowledge of Medicare/Medicaid marketing, sales, & distribution Required

Working knowledge of Health plan and provider-side sales & distribution Preferred

Strong planning, problem-solving, and analytical skills

Strong written and verbal communication skills

Experience working in a virtual team environment

A background in the healthcare or insurance field is strongly Preferred

Ability to travel up to 25%

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

UnitedHealth Group - 21 months ago - save job
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