Manager of Technical Support
OneLogin - San Francisco, CA

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OneLogin provides a cloud-based solution for companies to let their employees securely use all of their cloud applications without having to remember multiple passwords.

We are looking for a driven individual to construct the support organization that will scale with OneLogin. A technical background is important (we sell to and support IT), a zeal for isolating and resolving issues, as well has a experience in nurturing and growing a team. Equally important is partnering with the rest of management to design customer processes that scale with our novel business model.

We are a customer-success driven organization, and the right candidate will help us define for the industry what that really means.

  • Leading/managing a technical support team for a software product (SaaS a plus!)
  • Exceptional written and oral communication skills
  • Is comfortable with Windows Server operating systems, general networking, general SaaS concepts
  • Knowledge of Active Directory and LDAP a plus
  • Experience with Javascript and HTML
  • Zendesk experience a plus
  • A can do attitude and a team player

About this company
Do you love being part of a dynamic, fast moving team that thrives on solving challenging problems? OneLogin makes working in the cloud more...