Manager of Telecommunications
Adelphi University - Garden City, NY

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JOB SUMMARY:

Manage the daily activities and support for the University’s telecom and audio visual equipment, utilizing excellent customer service and client support skills. Assist in setup, breakdown, and troubleshooting of audio visual equipment needed to execute effective class lectures and support multimedia needs. Direct the acquisition, installation, maintenance and usage of the University's telecommunications (telecom) and cable TV infrastructures.

RESPONSIBILITIES & DUTIES :

  • Research cost effective telecom options, develop specifications, and evaluate bids for telecom carriers, cable, equipment, software, and hardware.
  • Plan, assign, direct, and evaluate the work of personnel engaged in the installation, maintenance, and operations of the University’s telephony and audio visual systems and related support items.
  • Direct preparations of bid specifications for the University’s voice services and audio visual systems.
  • Provides effective and responsive audio visual technical and classroom technology equipment support. This includes: planning, testing, integration, configuring, modifying, repairing, and the maintenance of hardware and software in all classrooms and offices and instructional equipment such as, Smartboards, LCD TVs, Sympodiums, Extron/Crestron controllers, NEC/Sony projectors.
  • Develop and maintain telecom network schematics, user guides, and disaster recovery procedures.
  • Responsible for managing billing systems and bill reconciliation.
  • Manage telecom performance and ensures that security procedures are implemented and enforced.
  • Troubleshoot telecom problems and train users on telecom operation.
  • Establish and implement telecom policies, procedures, and standards to ensure their conformance with information systems and University objectives, in concert with other managers and the Director of Budget, Planning & Project Management.
  • Provide support and consultation to remote locations, or clients, in order to identify requirements and procure resources.
  • Maintain technical currency and study vendor products to determine those which best meet University needs.
  • Ensure compliance of vendor maintenance agreements and handle renewals and product warranties.
  • Perform other job-related duties as assigned.
  • REQUIREMENTS:

  • Ability to be organized and pay attention to detail.
  • Ability to prioritize workload according to volume, urgency, etc.
  • Strong interpersonal skills.
  • Knowledge of project management.
  • Advanced knowledge and experience in the area of telephone systems, (PCXs, IVR, Voice Mail, Call Centers, PRI, T1, SIP.) billing, tariff selection, and videoconferencing hardware (Cameras, codecs, gateways, distribution servers, etc).
  • Experience with various Network topologies, their Routers and Bridges, and significant cabling design knowledge.
  • Experience working in an educational and/or fast-paced environment. .


  • PHYSICAL REQUIREMENTS : N/A

    EDUCATIONAL/EXPERIENCE REQUIREMENTS :

    Bachelor's Degree (Master’s Degree preferred) in related field or technical equivalent plus minimum 5 years’ experience with telecom and/or network systems. Prior management/supervisory experience necessary.

    POSITION(S) SUPERVISED :

    Communications Administrator, Sr. Communications Specialist, Communications Specialist, and Audio/Visual Communications Engineer.

    Adelphi University - 17 months ago - save job - block
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