Manager of Upperclass Residence Education
Case Western Reserve University - Cleveland, OH

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The Manager of Upperclass Residence Education is a full-time, live-on position that serves as a member of the Residence Life team and assists in envisioning and implementing a developmental, intentional and comprehensive experience-based residence life program. Primary responsibilities include: Supervise 9-12 graduate-level staff and one undergraduate assistant as well as a summer staff of graduate and undergraduate staff, provide leadership for the residence life component of the upperclass experience (UCE) and serve as liaison to the university UCE, coordinate incident response, student conduct procedures, on-call rotations, and crisis protocol for the UCE, coordinate UCE staff training and selection processes, coordinate the faculty liaisons program, administer budgets related to UCE staff and programs, assess programs and maintain necessary records and statistics, participate in senior-level on-call rotation for crisis response on campus, and provide shared leadership for the direction of residence life and the department.


  • Assume primary responsibility for the training, supervision, and evaluation of upperclass experience (UCE) staff and for shared leadership of the recruitment, selection, and training of the Residence Life Staff.
  • Directly supervise one graduate assistant manager and 9 to 12 graduate resident mentors (GRM). Support overall supervision of the larger Residence Life staff.
  • Directly supervise one summer assistant manager and indirectly supervise approximately 6 resident summer assistants.
  • Coordinate GRM and summer staff recruitment, selection, and training processes in concert with larger Residence Life and Housing & Residence Life processes.
  • Recruit, select, and serve as liaison for faculty involvement programs.
  • Participate in team leadership of planning and implementing long-term goals for staff recruitment, selection, training, supervision, and evaluation.
  • Oversee budgets and expenditures related to the UCE and summer housing staff and programs, totaling approximately $175,000 and perform shared oversight with the director of a $1.2 million overall budget.
  • Promote individual student learning and growth and maintain the integrity of the UCE residential community through University policies and procedures.
  • Review all incident reports and police reports and determine necessary response for UCE-related issues.
  • Meet weekly with director of residence life to review incidents, student conduct cases, and students of concern.
  • Train and supervise UCE staff in student conduct and emergency response procedures.
  • Consult with the assistant director of student conduct and community standards and assistant director of Greek life on conduct cases as appropriate.
  • Serve as a hearing officer for Residence Life or Student Affairs conduct cases as needed.
  • Communicate with other university staff to ensure that assigned sanctions are educationally appropriate and are completed in a timely way.
  • Work with director for student affairs it, associate director of housing and other appropriate staff to facilitate charges related to student conduct sanctions.
  • Maintain accurate and confidential student records.
  • Prepare reports in compliance with the Clery Act.
  • Prepare semester and annual student conduct reports for the UCE.
  • Foster and support student leadership in the residence halls by encouraging student initiative and shared ownership, and by providing opportunities for training, practice and reflection.
  • Ensure that a student-led, participative self-governance structure tailored to the nature of the upperclass experience exists and persists in and through the Upperclass Community Council and residence life staff.
  • Provide training for Residence Life staff on advising, leadership development and the role of councils in community development.
  • Support RHA’s efforts in working with the larger campus community (e.g. Bon Appetit, Access Services, SpringFest) to improve life on campus.
  • Encourage and support RHA and National Residence Hall Honorary recognition efforts.
  • Work with the associate director of housing and director of residence life to establish budgets for UCE and summer programs.
  • Actively support the Residence Hall Association (RHA) both directly and through its advisors.
  • Ensure that residence life work supports students and staff in creating and maintaining environments that are physically and emotionally safe, secure, supportive of the educational process, and holds individuals and groups responsible for their behavior.
  • Track and coordinate response to student and community issues through the Residence Life staff.
  • Serve as professional contact and advisor for all residence hall medical, mental health and alcohol crisis situations.
  • Initiate crisis intervention response and follow-up with Student Affairs, Undergraduate Studies, University Counseling, University Health Service, Educational Services for Students, International Student Services, Office of Multicultural Affairs, Women’s Center, CWRU Police and Protective Services and other offices as appropriate.
  • Contribute to or attend (as needed) weekly meetings that review cases of students of concern.
  • Ensure that residence life work supports students and staff in creating just and humane communities and cultivates meaningful interactions and purposeful environments through programs that animate the Undergraduate Experience Model, with emphasis on the upperclass experience, the transitions to and from the UCE, and the connections between the UCE and other critical points in the student journey.
  • Lead the student staff, colleagues, faculty, Upperclass Community Council, and other staff in learning, exploring, applying, assessing, promoting, and developing the UCE.
  • Liaise with other staff in Residence Life and faculty and staff across campus to coordinate the residence life component of UCE as an Experience and in context of the larger Undergraduate Model.
  • Assist the director of residence life in developing an on-going budget and staffing structure for the residential experience program.
  • Assist with the planning and implementation of events and activities sponsored as part of the UCE or which contribute to the UCE perspective (e.g. SOURCE, Undergraduate Studies advising programs, Career Fair, room selection, graduation activities, alumni bridge programs).
  • Oversee regular updates to the UCE and Residence Life web pages and My Experience platform.
  • Participate in housing processes planning and supervise staff in responsibilities related to accommodations and facilities processes, with an emphasis on increased efficiency, student-centered perspectives, and safety.
  • Collaboratively participate in the development of a housing facilities and processes plan that supports the undergraduate model and university mission.
  • Work closely with the assistant director of campus living to develop and implement residence hall move-in and move-out processes, census, room change, room selection and damage billing procedures.
  • Monitor and supervise residence life staff support of facility maintenance, emergency response, improvement, and enhancement.
  • Serve as primary Residence Life contact for oversight of facilities and custodial issues in the upperclass residential areas for planning, routine, and emergency response projects.
  • Coordinate regular inspection and appropriate follow-up actions regarding the condition of the buildings in the area of responsibility, as determined by departmental procedures.
  • Attend and actively participate in the weekly meeting for programs, processes and procedures (3 Pro).
  • Use assessment to evaluate, review and plan for the development of residential communities aligned with the undergraduate experience model.
  • Design and implement assessment procedures for the UCE. Actively participate in assessment efforts related to the UCE and led by others.
  • Actively participate in university and department research and assessment endeavors.
  • Represent the developmental needs of residence hall students to the campus at large with the intention of enhancing student support and the quality of campus life and in the field of higher education.
  • Represent the CWRU program to other colleges and universities through participation in local, regional and national organizations.
  • Collaborate with all university operations and program staff to fulfill departmental, division, and university objectives through strategic planning.
  • Collaborate with the division of Student Affairs on various projects and program development for first year, second year, and upperclass students.

    Perform other duties as assigned.


    Department: Daily contact with professional, clerical, secretarial, custodial and maintenance staff. Daily contact with professional, graduate and undergraduate residence life staff. Regular contact with the Office of Student Affairs and other division offices.

    University: Regular contact with University Counseling Services, Undergraduate Studies, Career Center, University Health Services, University Hospitals, Thwing Center, Conferences and Special Events, CWRU Police and Protective Services, Educational Services for Students, Office of Multicultural Affairs, Student Employment, Financial Aid, Dining Services and Custodial Services.

    External: Periodic contact with members of regional and national professional organizations. Periodic contact with outside vendors and services. Periodic contact with parents and prospective students.

    Students: Daily interaction with student employees and undergraduate residential students.


    Provide primary supervision for one graduate assistant manager of upperclass residential education, 9 to 12 graduate resident mentors, one undergraduate upperclass experience assistant, and a summer staff of one summer assistant manager and approximately six summer resident assistants. Supplementary to or in the absence of the director, provide secondary supervision for non-reporting professional, graduate, and undergraduate staff.


    Experience: 2 to 3 years full-time experience in residence life.

    Education: Master's degree in an appropriate discipline (college student personnel, higher education administration, counseling or related).


    Excellent interpersonal, administrative and organizational skills.

    Microsoft Office


    General office conditions. Some weekend and evening hours are required.

    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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