Marine Operations Supervisor
Maxum Petroleum, Inc - Seattle, WA

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Company Info for External Posting:
Maxum Petroleum is on course to becoming the largest independent energy logistics company in the country based on gallons of refined fuel and lubricants sold and we are looking for enthusiastic, capable, and dependable team members to help us grow. As a member of the Maxum team, you will enable us to provide our customers a broad array of value-added services while you sharpen your skills and grow your career.
Join our talented and diverse team of employees across the US and Panama in important roles such as commercial driver, warehouse operator, inventory specialist, and key functions such as sales & marketing, operations, customer service, dispatch, Information technology, accounting and human resources. There is no shortage of opportunities to learn, grow and contribute while you fuel your growth and our success.

External Job Description:
Purpose
The Marine Supervisor is responsible for effectively scheduling dock deliveries, managing the marine terminal operators' workloads within designated time frames and cost structure and in compliance with efficiency standards and safety regulations. The Supervisor directly manages the marine terminal operators, including all coaching, disciplinary, and hiring actions. The Marine Supervisor will provide support to truck transportation and general site operations, and report to the site operations leader. The position will be based in Seattle.
Key Responsibilities
Marine terminal operator management. Lead team of marine terminal operators, including performance management, workload management, training, and hiring and firing decisions. Manage overtime in alignment with Company objectives. Confirm accuracy of time keeping and payroll documentation. Troubleshoot calls from terminal operators, serving as primary point of contact. Serve as secondary point of contact for calls from truck drivers. Manage and escalate product contaminations, spills, and other onsite emergencies to appropriate operations leadership in compliance with Maxum's environmental, health, safety and security guidelines. Provide support to Transportation Supervisor as needed to maintain effective operations logistics.
Scheduling optimization . Schedule all deliveries for the Seattle and Fairhaven (Bellingham) docks; schedule local (small and/or emergency) deliveries via stakebed or pickup; delivery scheduling will maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements.. Partner with transportation supervisor to maintain effective and truck-based delivery operations. Manage schedule changes (due to terminal operator absences, business changes, and/or dock maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives. Provide dispatch support as needed on assigned evenings, weekends, and holidays, managing emergencies and directing response efforts. Review and analyze previous day's deliveries to ensure routes were adhered to and efficiency levels were met/exceeded. Log and report emergency delivery details.
Order/delivery ticket review and creation . Review orders entered by customer service team and clarify/correct as required; create recurring orders in dispatch system. Read Web-based monitors for tank levels and generate delivery tickets if needed.
Customer management . Serve as key point of contact for sales representatives, drivers, warehouse team, and operations leadership on all delivery-related issues. Answer questions from customers as needed, referring them to customer service and other sources of information. Develop knowledge of customer order history and locations and apply this knowledge to daily routing and management of emergency situations.
Other operations responsibilities as required . Coordinate dock and vessel maintenance with Global Marine Transportation and Maxum teams. Collect/reconcile sales orders, invoices, and cash deposits and send to central finance team. Evaluate previous day's deliveries for back orders and pushed orders.
Education/Work Experience
High school diploma or equivalent required; undergraduate degree preferred
Proficient in Microsoft Word and Excel; dispatch, ordering, and/or financial system experience preferred
Minimum three years supervisory experience preferred
Previous experience dispatching vessels and working knowledge of marine terminal regulations; prefer previous experience dispatching drivers and trucks and working knowledge of DOT regulations
Previous experience in petroleum/lubricant distribution industry strongly preferred
Proficiency with Microsoft Office products, GPS tracking system, video monitoring systems, and tank monitoring systems; proficiency in financial systems (MAS200, SAP) strongly preferred
Proven ability to communicate with cross-functional internal and external stakeholders, including drivers, warehouse operators, sales representatives, customer service, and customers

Critical Success Factors
Analytical Skills and Problem Solving
Communication Skills
Customer Focus.
Insight and Judgment
Leadership/Supervision
Reliability
Resourcefulness and Flexibility
Teamwork

Maxum Petroleum is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability or any other legally protected status.

Maxum Petroleum, Inc - 19 months ago - save job - block
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About this company
Maxum Petroleum is a leading independent energy logistics company that markets and distributes a comprehensive offering of refined petroleum...