Market Managed Services Engineer
Peak 10 2 reviews - Cincinnati, OH

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The Market Managed Services Engineer (MMSE) is responsible for working in a team environment to support and enhance the development, sales and management of Peak 10’s managed services line of products. The MMSE will also work with local General Managers and technical teams in addressing products related issues specific to the local data center. The MMSE is an expert in operating systems, hosting environments and proper system configurations.

Key Responsibilities:
  • Support of Peak 10’s installed customer base.
  • Shared operations responsibilities for the Peak 10 Data Center, which includes all Support and Data Center operations (dedicated server, co-location, and connectivity), as well as all internal and external network and Internet integration services.
  • Pre-sales support resource at the local data center, which includes:
o Discovery and definition of customer application requirements;

o Design of customer application solutions and preparation of statements of work;

o Accurate pricing of complex sales proposals

  • Product development and management responsibilities in relation to individual skill set.
  • Services installation;
  • Primary technical on-call resource for hosting services customer base (on a rotating basis as assigned);
  • Ongoing training of sales and other personnel;
  • Recommend services and pricing improvements to Peak 10's current services;
  • Backup to local teams for technical or other support as necessary;
  • Maintain a working level of proficiency with all Peak 10 services;
  • Other duties as assigned by your supervisor.
Requirements:
  • Bachelor of Science in Computer Science, Engineering or other technical discipline and/or 2 - 4 Business Management experience
  • Very strong customer service skills, extremely high attention to detail, aggressive trouble-shooting skills, and strong decision-making is critical to this position
  • Excellent verbal and written communications skills.
  • Strong attention to detail, making and keeping commitments and meeting deadlines.

About this company
2 reviews
Peak 10 provides data center management, Web hosting, and other services from nearly 20 data centers located in Florida, Georgia, Kentucky,...