Market Manager
Petco - Wayland, MA

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Our vision at Petco is

Healthier Pets. Happier People. Better World.

We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Position Purpose:
Oversee the daily operation and management of a Petco store and provide leadership and guidance to additional stores in “market” to ensure they meet profitability projections. Supervise, manage, train, and develop subordinate managers and their hourly store personnel in all areas and functions required to run store efficiently and to Petco standards. Lead the stores through the implementation of plans and proper execution of the Corporate Merchandising and Operations Plan in an effort to maximize profits to meet or exceed Company financial objectives. Provide and foster a high level of customer satisfaction utilizing the “Guest + Model”. Ensure a high level of store standards and adherence to Petco's policies and procedures. This position requires action be taken regarding merchandise placement, staffing decisions and problem resolution which may or may not be covered by specific operating procedures, and therefore individual judgment is frequently required.

Essential Job Functions:
Through previous background and experience, the candidate must demonstrate, with or without an accommodation, the ability to:

Interact professionally and effectively through verbal and written communication with all professional contacts with an emphasis on customer engagement, driving sales, increasing profits, and reducing expenses.

Hire, train, develop, manage, and motivate a sales team to drive sales through effective management and merchandising techniques as well as quality customer service.

Independently prioritize and accomplish multiple tasks within established timeframes.

Travel on a regular/daily basis to assigned locations including automobile operation.

Analyze data to determine the appropriate course of action.

Effectively accomplish assigned duties/tasks through the work of subordinates.

Interest in animal welfare.

Supervisory Responsibility:
Job duties entail primary responsibility for training and developing Store staff at all levels in the absence of the manager, including assignment delegation, instruction and follow-through. The Market Manager is required to approve performance evaluations for all store associates and to provide guidance in the form of progressive discipline, whenever necessary, in accordance with established procedures. Additionally, it is the responsibility of the Market Manager to communicate all situations and/or conditions that affect the market (i.e., customer complaints/requests, inadequate inventory levels, unemployment hearings, etc.) with the appropriate level of management or department.

Work Environment:
The Market Manager position requires that quality time be spent traveling between stores, sometimes several hundred miles per week. There may be risk of injury resulting from improper procedures while assisting customers and store personnel.

Qualifications

Educational Background:
A college degree is preferred and a high school diploma or its equivalent (GED) is required, and one to three years of additional experience in the field of business management is required. An applicant must be able to demonstrate advanced math proficiency and exceptional communication skills.

Previous Experience:
A qualified candidate for Market Manager would possess previous experience in a retail setting, to include control of multiple locations, one location with multiple departments or a background managing several locations in a highly active environment. In addition, job responsibilities require that a Market Manager possess an aptitude for training, motivation and sales techniques as well as a professional appearance and demeanor. Must be licensed to operate a motor vehicle.

Petco - 19 months ago - save job - block
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Petco… where the healthy pets go Petco is a leading pet specialty retailer that provides the products, services and advice that...