Market Sales Specialist (TeleSales for construction supplies) Requisition # 75720 Select Location OH059 OH Columbus 1641 Harmon Ave
Functional Area Sales
Line of Business HD Supply White Cap
Job Type Full-Time
Minimum Travel Percentage None
Relocation Provided No
Responsible for growing the business by developing sales and ensuring that customers receive the highest level of service possible. Ensure that pricing and contracts are consistently, accurately, and ethically administered in a timely manner.
Major Tasks, Responsibilities and Key Accountabilities
Establishes and achieves sales growth and profit objectives through the development, implementation, and monitoring of an annual sales plan.
Develops and implements strategies to maintain and/or expand sales volume and profit margin within the assigned customer base.
Prepares a plan for each account to identify the customer's short- and long-term needs, as well as outlining specific goals to meet those needs.
Contacts established and prospective customers to solicit orders. Primary means of contact is via telephone, though management may require face-to-face customer contact in some cases.
Answers questions about products, prices, and durability. Prepares estimates and bids to meet specific needs of customer.
Maintains a current and accurate base of product knowledge and applies that knowledge when servicing customers.
Serves as point of contact for escalating issues or activities that the customer encounters during product implementation/utilization. Expedites the resolution of customer problems/complaints.
Assists the Credit Department in obtaining information that enables the company to minimize risks associated with the extension of credit to customers. Engages in and supports collection efforts on past due amounts owed by a customer.
Nature and Scope
Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.
Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process.
May provide general guidance/direction to or train junior level support personnel or professional personnel.
Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age
Must past the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
Typically requires BS/BA in related discipline. Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas.
2-3 years prior sales or telesales account management experience.
Experience with sales contracts, conducting sales calls and closing sales.
Knowledge of the construction industry
HD Supply is an equal opportunity employer and is committed to promoting a diverse workplace.
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HD Supply is one of the largest industrial distributors in North America. We provide a broad range of products and value-add services to...