The In-house Marketing Administrator reports directly to the In-house Marketing Manager. The Marketing Administrator is responsible for reporting all In-house marketing data in a timely and accurate manner.
Provide Marketing Manager and team with daily and weekly arrivals reports from the front desk system. Assist with the assignment of arrivals on a daily basis.
Research upcoming arrivals for accountability and correction on reservation codes to reflect appropriate guest type. Provide requested data/owner sheets to sales and marketing as requested by the Marketing Manager
Maintain a daily and weekly tour manifest noting date and time of provided tour slots. Distribute the information to tour reception, sales and marketing leaders on site.
Ensure all reported arrivals and tours are accurate. Monitor Focus (RCC) and CRS match up on a daily basis. This includes clean up of any outstanding pending tours, dispositioning, canceling of tours in CRS, and submission of change requests to corporate support team when necessary.
Communicate and partner with tour reception to ensure accurate tour status.
Complete TM file by deadline on a weekly basis. The TM file is used to determine Marketing Coordinator's pay and accuracy is imperative. Complete and submit payroll commission's sheet for all Marketing Coordinators with Marketing Manager's approval.
Extensive knowledge of Microsoft programs including Word, Excel and Outlook
Knowledgeable of payroll procedures with an understanding of basic accounting
Must be able to work independently and interact with other departments within the company
Knowledge of Wyndham's computer operating systems (Focus, Flash, RCC, CRS, Epiphany, Hyperion and mainframe) is preferred
Minimum Educational Requirement - High School Diploma
Wyndham Vacation Ownership (WVO) offers vacationers a (time) share of paradise. A top supplier and marketer of timeshare vacation properties...