GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
This position report to the Chief Marketing Officer and will be based in Stamford, Connecticut. The person in this role will lead the ongoing development of our customer experience framework.
Direct ongoing Voice Of Customer (VOC) efforts to measure clients’ satisfaction; gather and communicate results.
Collaborate cross-functionally to develop and communicate global and client specific improvement plan.
Work across WCS to plan and execute annual and event driven surveys.
Manage our client complaint process; facilitate accurate and timely responses WCS online client portal.
Support ongoing development of our client facing portal.
Work together to provide regular updates and easy access to relevant information Client events and campaigns.
Collaborate to deliver customer events that highlight our value proposition and promote cross business interaction and engagement.
Event management activities include venue and logistics planning, content development and contact coordination (speakers, participants, and targeted audience).
Support regular client communication campaigns; join forces to develop pertinent content that is delivered flawlessly to our global client base.
Accountable for high quality results that help shape our customer experience framework.
Be a key contributor and influencer within our commercial organization.
3 plus of years related work experience in business, finance, banking or marketing
Must submit your application for employment through COS (internal candidates) or www.gecareers.com (external candidates) to be considered for this job opening.
Must have unrestricted authorization to work in the United States.
Must be willing to comply with pre-employment screening, including but not limited to, drug testing, reference verification and background check.
Must be willing to travel 10% of the time.
Must be willing to work out of an office in Stamford, CT.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Bachelor’s Degree in business administration, marketing, finance or related business field
Experience with Customer Satisfaction / Voice Of Customer (VOC) Marketing Initiatives
Financial Services Industry Experience
Experience with Event Coordination
Excellent oral and written communication skills
Proficient financial, analytical, organizational and project management skills
Candidate must have successful experience in working in a matrix organization and clear strengths in advocacy, teamwork and influencing
Skilled in PowerPoint, Microsoft Word, Excel
Section 19 Job
YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.
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