Material Processing and Distribution Clerk 2
Case Western Reserve University - Cleveland, OH

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POSITION OBJECTIVE

Working under general supervision, provide effective and efficient services for campus moving and inventory surplus program for campus departments.

ESSENTIAL FUNCTIONS

1. Receive incoming goods from delivery carries. Must verify count and inspect goods for damage upon receipt. Note any damages, sign all freight bills of lading and file paperwork.

2. Serve as the primary university campus moving staff for office building moves and special events. Work with department representatives to ensure move is performed to specifications with minimal disruption.

3. Take measurements and make recommendations for office moves when necessary. Secure and handle fragile items with the care required. Follow detailed instructions and safety precautions when handling electrical apparatus, and/or when handling or transporting heavy bulky items. Use proper lifting procedures when lifting and/or transporting heavy bulky items. Use prescribed safety measures when handling and/or transporting hazardous material. Remove and re-secure doors, handles, etc. as needed for moves.

4. Assist other departments as assigned with various emergencies that may arise.

5. Provide setups and assist with preparations for the following: University sponsored special events, events held at the residence of the University President, University commencements, Board of Trustees meeting and events, and general meeting arrangements.

6. Provide cost estimates to user departments for moving requests.

7. Responsible for initiating billing paperwork. Provide appropriate paperwork back to customer as required.

8. Record start and completion times for billing purposes.

9. Complete and submit proper paperwork used to generate department billings on a daily basis.

10. Assist in activities related to the Excess & Surplus Property Management Program and Warehouse Storage Program.

11. Pickup and deliver items that are purchased internally by another department or are to be stored for future use.

12. Transport items that need to be disposed.

13. Pickup and deliver items to departments that are brought into and out of the storage program.

14. Provide leadership assistance for outside moving firms that are hired to assist with the large moving jobs at the university.

15. Assist Plant Services with jobs that require equipment and supply moves and/or transportation. Assist with the assembly of various electrical and mechanical apparatus.

16. Maintain the moving area in a neat and orderly manner on a daily basis.

17. Promote excellent customer service by all staff members. Do those things that are necessary to see that relations and interfaces are maintained with other departments and customers on campus. Assist in communicating and promoting the services available from Moving and Surplus Services to the University community. Ensure community and vendor relations are properly maintained.

18. Maintain a positive rapport with all members of the campus community to ensure a high level of service. Promote communications and maintain a good service attitude and positive customer relations. Effectively deal with external contacts including personnel from University Hospitals, Metro Health, the VA and representatives from various outside services (i.e. vendor delivery and sales personnel, postal service personnel, moving firms). Represent areas of responsibility on committees internal and external to the university.

19. Make contact with requesting departments to schedule jobs that will insure meeting requested deadlines and insure timeliness of response.

20. Communicate findings to management and make appropriate recommendations.

21. While working in Research Stores Operations, review incoming goods in inventory. Rotate stock to insure newly received goods are recycled for distribution after existing stock. Restock returned goods upon approved notification to do so.

22. Pull stock on a per order basis. Insure accuracy of items and quantities pulled. Properly package goods and label boxes for delivery.

23. Immediately bring to the attention of the appropriate individual any quantity and/or item discrepancies between written order and physical goods or any out-of-stock situations.

24. Create a written log per pallet that list all packages for delivery verification to the staging area and for audit purposes.

25. Deliver goods to delivery staging area on a scheduled basis to insure timely delivery to ordering departments.

26. Maintain the stores area in a neat and orderly manner on a daily basis.

NONESSENTIAL FUNCTIONS

1. Participate in continuing education classes for proper safety and lifting techniques, proper handling of vehicles and material handling equipment, and other training programs.

2. Observe all proper safety procedures when handling materials and driving, to avoid injuries and damage. If objects of excessive weight are encountered, use appropriate equipment or seek assistance rather than risking injury.

3. Responsible for the safe operation of vehicles used for moving and surplus programs operations.

4. Responsible for securing assigned vehicle, accounting for any university keys and the condition of appearance of assigned vehicle. Must follow the university vehicle policy at all times.

5. Must maintain vehicles, material handling equipment, and departmental beepers and radios in good working order. Immediately report any malfunctions of vehicles or equipment to supervisor.

6. Responsible for the proper use and storage of material handling equipment including the tow motors, electric pallet jacks, and various types of equipment used to move and deliver equipment and supplies, heavy bulk packages and furniture.

7. Perform other duties as assigned.

CONTACTS

Department: Great deal of daily interaction with university department personnel including administration, faculty, staff and students. Regular contact with department staff to exchange information.

University: Interact with many constituencies within the scope of job responsibilities.

Daily contact with university administration

Daily contact with faculty and staff

External: Daily contact with outside agencies and representatives. Contact with personnel from the university’s affiliates as well as individuals from the university’s internal staff on a regular basis.

Students: Little or no contact with students.

SUPERVISORY RESPONSIBILITY

None.

QUALIFICATIONS

Experience: 1 to 1.5 years of related experience.

Education/licensing: High School education required. Valid Ohio Commercial Drivers' License with Hazardous Materials Endorsement.

REQUIRED SKILLS

1. Expert basic knowledge of goods, equipment, and supplies typical of these types of operations.

2. DOT HM-12F certificate required. Must have prior to employment or be able to pass in-house training course.

3. Basic AHERA training. Must be familiar with hazards typical to the institution (radioactivity, asbestos, chemicals, etc.) and related safety equipment and procedures.

4. Must be experienced or be able to be trained in properly operating material handling

5. Equipment (i.e. tow motor, electric and manual pallet jacks, etc.) Must pass in-house

6. Safety/operating class to operate and electric tow motor.

7. Ability to work independently. Must be able to solve routine problems, assist customers, and maintain a consistent work space without direct supervision.

8. Must be able to handle moderate stress and have good organizational skills. The work flow will vary from periods of multiple demands and short deadlines to periods of routine self-paced tasks. Must be able to meet deadlines, be able to effectively prioritize tasks and be detail oriented.

9. Excellent communication skills and a customer service-oriented manner required.

10. Should possess basic mathematical skills. In addition, some tasks require basic data entry skills. Speed, accuracy, and error recognition while organizing the work flow, processing materials, and entering data are essential.

11. Must provide a home telephone number; must be available to work on emergencies as they arise.

12. Knowledge and ability to manipulate on transaction based systems on a daily basis

13. Experience working as and leading a team required

14. Excellent verbal and written communication skills.

15. Outstanding leader, mentor, coach

16. Outstanding organizational skills mandatory.

17. Creativity and energy highly valued

18. Ability to work under pressure, meet deadlines, and multi task effectively

19. Individual must be mature, professional, positive and discreet.

20. Experience in PeopleSoft Financials or other ERP software preferred.

21. Strong PC skills – must be proficient in Microsoft Excel.

22. Computer spreadsheet and word processing skills required.

WORKING CONDITIONS

Maintaining an acceptable driving record is an ongoing condition of employment. The employee is directly exposed to confined space entry, moving machinery, powered industrial vehicle and repetitive motion. The employee must be able to lift up to 100 lbs.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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