JM&A Group (JM&A) is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. We also offer training and consulting to various automotive clients. Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A is a major provider of extended service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. It is the largest provider of service contracts in Florida and one of the largest in the nation. Its popular Toyota Certified program covers Southeast Toyota Distributors dealerships' Toyota cars, trucks and vans. In addition, the company's Gold Check Certified® program, available to dealerships throughout the U.S., offers a complete used vehicle-marketing system.
The ideal candidate will have experience as a automobile technician from a dealership or repair facility. Responsibilities will include reviewing, analyzing, investigating and authorizing mechanical claims pertaining to a wide range of established contract guidelines. The incumbent will determine the appropriate authorization amount based on contract guidelines and uses good judgment combined with mechanical knowledge in each situation. The incumbent must be able to communicate effectively by telephone with retail and wholesale customers, repair facilities, and non-related parties using required customer service skills.
This position is located in St. Louis, MO. Only local residents should apply. No relocation benefits will be offered.
- Must have 3 or more years of experience in a repair shop or automotive parts with actual experience working on cars
- Superior verbal and written communication skills
- Customer behavior understanding
- Strong familiarity with Microsoft applications
- High school diploma or equivalent, post graduate degree a plus
- ASE certification preferred
- Understanding of JM&A Products and Services a plus
- Specialization in European cars (Mercedes, Porsche, BMW and/or FIAT) a plus
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