Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. II will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient’s expectations.
Perform patient intake (i.e. vitals, chief complaints).
Perform all requested orders (i.e. vaccines, medication administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in order to prepare for provider visit.
Document intake into Electronic Health Record (EHR) (for limited specialties).
Effectively manage assigned patient flow.
Maintain patient care areas clean and stocked.
Schedule follow-up appointments and “no-shows”.
Function as a patient advocate by ensuring patient concerns are resolved and/or addressed in a timely manner.
Coordinates patient care by interfacing with Patient Centered Medical Home and other team members.
Performs other related duties as assigned.
Skills and Abilities:
Excellent customer service skills and ability to resolve basic customer service issues and/or escalate to supervisor as needed.
Ability to read, write and speak in a clear and professional manner; includes active listening skills and understanding medical terminology.
Ability to complete basic math computations and medical math conversions.
Proficient in beginning/intermediate computer skills and Microsoft Office.
Ability to work effectively with a diverse population/cultural differences.
Ability to handle multiple tasks and meet deadlines.
Excellent follow through skills and attention to detail.
Ability to work in a fast-paced environment and adapt to change.
Demonstrates patience and caring interest in patient’s needs.
Knowledge of practice management guidelines (e.g., DHS, OSHA, CHDP, PPP, HWLA).
Knowledge of HIPAA Guidelines including the Protected Health Information (PHI) privacy requirements.
Medical Assistant certificate along with a high school diploma or equivalent required.
CPR/First Aid certificate required.
A minimum of 1 year experience as a back office Medical Assistant required; 2 years preferred.
Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.