I. Position Summary:
Under general supervision in an outpatient clinical setting, provides initial patient triage, registration, and administrative services. Assists with direct patient care, and performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
II. Position Relationships:
A. Responsible to: FHC Director and Medical Director
B. Workers Supervised: None
C. Interrelationships: The Medical Assistant has frequent interaction
with patients, families, physicians, nursing staff, and other Family Health Center / MCH personnel
III. Responsibilities and Authorities:
A. Performs other duties as assigned by the department's management staff.
B. As patient care and/or Hospital need dictates, both the assigned shift and work station may be changed by the department.
C. Participates in and promotes the “I CARE Advantage” service philosophy of Integrity, Customer Centered, Accountability, Respect and Excellence.
D. Performs essential job functions with or without reasonable accommodations.
E. Practice courteous interpersonal skills and utilize the established channels of communication.
F. Uses decision making skills to participate in the effective management of patient systems problems.
G. Participates in achieving goals set for the Family Health Center which coincide with those of the hospital and the overall mission.
H. Develops individual goals for job related growth and development.
IV. Performance Factors Used to Evaluate Employee:
A. Performs specific patient care as delegated to the following patient age categories: (circle all that may apply)
1. Neonatal 4. Adult
2. Pediatric (0-16yrs) 5. Geriatric
B. Maintains patient flow in a timely manner, obtains accurate history, documents appropriately, and communicates pertinent information to nursing staff and provider.
C. Adheres to infection control policies and techniques of handling body substances and uses universal precautions on all patients.
D. Demonstrates ability to perform medical assistant technical skills accurately and within a reasonable time frame.
E. Prioritizes and implements quality patient care, demonstrating effective time management.
F. Participates in the education of patient, family, and significant others.
G. Seeks guidance and direction as necessary for successful performance of responsibilities; relates all patient care questions outside the Medical Assistant’s scope of responsibility to the Medical Director. Follows the channels of communication as outlined on the organizational chart.
H. Demonstrates good verbal and written communication skills; documents and reports clearly and concisely.
I. Participates in performance improvement activities.
J. Responsible for ensuring that examination/treatment rooms are clean and stocked with supplies.
K. Excels in all aspects of job performance.
High School graduate or equivalent. Must have certificate of completion from an accredited medical assistant program (Associate Degree/ Ladder Curriculum). In the process of completing the requirements and qualifications to receive American Medical Technologists Registry.
B. Training and Experience:
Current BLS certification. Bilingual (English/Spanish) abilities desirable but not mandatory.
VI. Unusual Physical Demands and Working Conditions:
A. Must be able to work under stressful conditions.
B. Potential exposure to hazardous substances, cytoxic agents and disease.
C. May have varied work hours.
D. Heavy lifting; i.e., 1-1 or assisted patient lifting or lifting certain other objects on a daily basis.
E. Sustained long periods of standing and walking.
Medical Center Hospital - 13 months ago
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