Medical Assistant
Solantic Walk In Urgent Care - Jacksonville, FL

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General Job Summary:
The Medical Assistant will be responsible for providing basic clinical care to patients commensurate with their medical education. Duties will include performing initial clinical evaluations as well as directed procedures for urgent care, occupational health and worker’s compensation procedures. The Medical Assistant will prepare patients for continued medical evaluation by physicians, physician assistants and advanced registered nurse practitioners by taking a brief history, establishing vital signs, appropriate documentation on approved Solantic forms and recognizing levels of acuity allowing appropriate medical intervention when necessary.

Customer Service:
Maintain patient satisfaction score of 90% or higher at all times.

Models behaviors related to company values (Nice, Image, Price, Improvement, Time).

Promptly greets patients when entering waiting are, exam room, or laboratory.

Consistently communicates with patients on wait times; provides direction to the next step in the treatment process.

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations.

Provides timely follow up regarding lab results.

Executes follow-up calls with sense of urgency

Operations:
Assists Registrars with patient check in/out procedures when necessary.

Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history, current mediations, allergies and other pertinent historical information as appropriate.

Assists with patient transfers.

Assists with procedures directly supervised by the physician.

Assists in lab procedures under the supervision of the physician.

Ensures that equipment is in proper working order and reports any malfunctions to the Center Manager or Physician on duty.

Follows documentation procedures and completes required paperwork related to patient visit.

Maintains examination room and stocks if necessary.

Adheres to infection control/safety guidelines and patient confidentiality policies.

Phlebotomy, injections, medical procedures and laboratory procedures appropriate for level of training under the direction of a physician.

Other duties as assigned.

Minimum Qualifications:
High School Diploma

Minimum of 1 year of experience

Medical assistant certification perferred

BLS Certification preferred

Attributes:
Ability to relay information in a positive method

Ability to diffuse upset patients and present a solution to their problem

Proficient with practice management software and overall knowledge of MS Office

Ability to work efficiently in a team or solo environment

Ability to work efficiently in a fast paced environment

Must be able to lift 50 lbs. or more and be able to stand for long periods of time