The Medical Assistant is a Nursing Services employee who, in the Ambulatory Care setting, provides basic patient care which includes performing routine office procedures and testing, telephone messaging, participating and providing documentation of patient education and communicating effectively with others through the use of logician and other computer applications.
DESCRIPTION OF PRIMARY RESPONSIBILITIES:
1. Greets patient using the patient’s proper name, identifies self, escorts patient to exam room, and assists in preparation for exam; notifies patient when delays are anticipated.
2. Promotes a positive first and lasting impression for ADC by following customer service guidelines as outlined in the staff handbook and CS training manual.
3. Takes telephone messages from patients and relays information to the physician via Logician/Centricity; calls patient with treatment information as ordered by the physician; ensures thorough and constructive interaction with nurses.
4. Within 1st year of employment, works with supervisor to become cross-trained for basic nursing skills necessary to provide effective clinical support during times of insufficient coverage.
5. Instructs patient on tests, treatment, procedures and medications; schedules diagnostic tests for patient or assists patient in scheduling their own tests when appropriate as ordered by physician.
Actively participates in patient education, clarifying terms and explaining provided information.
6. Handles lab/x-ray reports, prescription refills and calls regarding medications as indicated by the physician, making sure the information is reported to the patient in a timely manner as ordered by the physician. Prepares, assists, and cleans after basic surgical procedures (I&D, skin biopsies, etc.); collects, properly labels specimens, and sends to the lab in a timely manner.
7. Manages the physician's schedule; notifies appropriate departments/sections of changes in the schedule of the physician, i.e., add-ons, cancellations and no-shows; notifies patient and appropriate staff in advance of unexpected delays and manages work-in appointments for the physician.
8. Keeps patient records and conversations confidential; maintains records in a neat and orderly fashion; documents administration of medication; ensures initial and follow-up treatments are completed; promptly answers all phone calls and documents conversations with patients.
9. Administers medications; organizes and stores medications and disposes of expired medications according to policies and procedures as ordered by physician.
10. Performs duties in a safe manner according to clinic policies and procedures; stays familiar with current safety information related to the work environment including OSHA and CLIA regulations.
11. Maintains CPR certification - scheduling renewal in advance to ensure sufficient coverage.
12. Adheres to the dress code for Clinical Staff and always wears ADC badge above the waist.
13. Promotes a good work ethic and actively participates in the “Learn and Share” philosophy. Works as a team member, interacting with staff, patients and physicians to communicate and coordinate effective patient flow. Takes initiative to ensure smooth clinical operations when team members are absent.
14. Courteously manages contacts (in person or by phone) and provides assistance to other team members always in a cheerful and courteous manner. When necessary, helps in other areas of the department or other departments within the same scope of work.
15. Maintains work area and exam rooms in a clean and orderly manner; maintains appropriate supply levels in the treatment rooms. May be assigned to order or assist with purchasing orders as well as coordinating level of supplies in the department.
16. Follows policies and procedures for requesting time off and calling in sick; reports to duty at appointed hour; notifies supervisor when overtime is anticipated and works with co-workers to decrease overtime on the unit.
17. Continually works to decrease stress level in working environment and makes contribution to improve communication between all levels of patient services. Leads by example.
18. Has regular and predictable attendance.
19. Follows all ADC Clinic Policies and Procedures.
20. Performs other tasks as assigned by Supervisor/Director.
DESCRIPTION OF SECONDARY RESPONSIBILITIES:
A department member should be ready to assume any position assigned by the manager. Assignments may require extended periods of time at an alternate section or may change within an eight-hour shift. Location of job site may be at any clinic location and may change within a shift.
KNOWLEDGE, SKILLS, ABILITIES: Must have ability to learn to take blood pressure, temperature, pulse and respiration, give injections and to do routine office procedures. Must be able to type 35 wpm and have the ability to learn the computer system. Must be able to communicate clearly and effectively with patients, staff and physicians. Must be able to be flexible and work effectively, assisting other staff and physicians under the discretion of the Patient Care Team in a staffing problem situation.
CERTIFICATES/LICENSES: Current Class C CPR course completion, preferred.
EDUCATION AND EXPERIENCE: Must have High School Diploma or G.E.D. May have Paramedic, Military Medic, Medical Assistant certificate or other technical certificate.