Under general supervision, serves as a liaison between the Company and
customers, patients, healthcare professionals and sales representatives. Functions as the first
point of contact requesters have with a Company healthcare professional. Responsible for the
accurate capture and timely response to a high volume of live verbal medical information calls.
Essential Job Functions
This is not intended as a comprehensive list; it is intended to provide a
representative summary of the major duties and responsibilities. Incumbent(s) may not be
required to perform all duties listed, and may be required to perform additional, position-specific
Carries out responsibilities in accordance with the organization’s policies, procedures,
and state, federal and local laws.
Receives and responds to medical inquiries and requests for medical information,
determines accurate response information, updates, any written responses based upon
new medical information from product labeling, regulatory affairs and published medical
Determines, by utilizing their pharmacy medical knowledge and extensive in-house
training, the correct medical response to each question and whether additional written
information is required to be sent to the requester. Hard copy correspondence is
compiled by the Medical Communications Coordinators which work closely with the
Responsible for the accuracy and quality of final written materials sent to the requesters.
Accurately documents each response in the Medical Communications database.
Forwards all information concerning adverse events or product complaints associated
with Company products to the Drug Safety and Quality departments.
Participates in professional and department meetings providing medical input and
recommendations for improvement.
Trains and assists sales staff in proper medical information requests and therapeutic area
Searches, finds and evaluates potential drug/medical information sources in printed and
electronic formats to support providing responses to medical information inquiries.
Interprets and applies Food & Drug administration guidelines and regulations as they
pertain to medical communications/medical information.
Performs related duties as assigned.
Required Knowledge and Skills:
Food and Drug Administration (FDA), and other regulatory requirements.
Pharmaceutical principles, practices and their application.
Medical terminology and treatment modalities.
Pharmacology principles, theory and their application.
Computer systems and database and software applications, including Microsoft Office.
Public speaking and presentation techniques.
Current Company policies and procedures, including safety rules and regulations.
English usage, spelling, grammar and punctuation.
Implementing goals, objectives and practices for effective, efficient and cost effective
management of allocated resources.
Analyzing problems, identifying alternative solutions, project consequences of proposed
actions and implementing recommendations that support department goals and
Researching, analyzing and evaluating medical information materials, new responses
received due to product labeling, regulatory affairs and marketing, and frequency and
type of medical information requests received.
Interpreting and applying medical information, instructions, policies and procedures and
guidelines pertaining to medical communications and release of medical
Preparing clear and concise administrative and financial forecasting reports.
Ensuring compliance with all Company policies and procedures, including safety rules
Communicating clearly and concisely, both orally and in writing
Managing and organizing multiple projects and assignments.
Physical Requirements and Working Conditions
: Requires the ability to sit, operate a personal
computer and communicate via telephone, computer and/or face-to-face contact for extended
periods, stand, walk, vision to monitor and use basic office equipment such as a copier and FAX
machines regularly in the course of work. Work is performed in an office environment. Noise
level in this environment is within the normal range.
: Bachelors degree in related field from an accredited college or
university and five (5) to eight (8) years of experience; or an equivalent combination of education
and/or experience. PharmD degree preferred.