Medical Communication Specialist I
Watson Pharmaceuticals - Parsippany, NJ

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                                              Summary: Under general supervision, serves as a liaison between the Company and customers, patients, healthcare professionals and sales representatives. Functions as the first point of contact requesters have with a Company healthcare professional. Responsible for the accurate capture and timely response to a high volume of live verbal medical information calls.

                                              Essential Job Functions : This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
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                                              Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
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                                              Receives and responds to medical inquiries and requests for medical information, determines accurate response information, updates, any written responses based upon new medical information from product labeling, regulatory affairs and published medical literature.
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                                              Determines, by utilizing their pharmacy medical knowledge and extensive in-house training, the correct medical response to each question and whether additional written information is required to be sent to the requester. Hard copy correspondence is compiled by the Medical Communications Coordinators which work closely with the Specialists.
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                                              Responsible for the accuracy and quality of final written materials sent to the requesters.
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                                              Accurately documents each response in the Medical Communications database.
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                                              Forwards all information concerning adverse events or product complaints associated with Company products to the Drug Safety and Quality departments.
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                                              Participates in professional and department meetings providing medical input and recommendations for improvement.
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                                              Trains and assists sales staff in proper medical information requests and therapeutic area medical training.
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                                              Searches, finds and evaluates potential drug/medical information sources in printed and electronic formats to support providing responses to medical information inquiries.
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                                              Interprets and applies Food & Drug administration guidelines and regulations as they pertain to medical communications/medical information.
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                                              Performs related duties as assigned.
                                              Qualifications
                                              . Required Knowledge and Skills:

                                              Knowledge of:
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                                              Food and Drug Administration (FDA), and other regulatory requirements.
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                                              Pharmaceutical principles, practices and their application.
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                                              Medical terminology and treatment modalities.
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                                              Pharmacology principles, theory and their application.
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                                              Computer systems and database and software applications, including Microsoft Office.
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                                              Public speaking and presentation techniques.
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                                              Current Company policies and procedures, including safety rules and regulations.
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                                              English usage, spelling, grammar and punctuation.
                                              Skill in:
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                                              Implementing goals, objectives and practices for effective, efficient and cost effective management of allocated resources.
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                                              Analyzing problems, identifying alternative solutions, project consequences of proposed actions and implementing recommendations that support department goals and objectives.
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                                              Researching, analyzing and evaluating medical information materials, new responses received due to product labeling, regulatory affairs and marketing, and frequency and type of medical information requests received.
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                                              Interpreting and applying medical information, instructions, policies and procedures and guidelines pertaining to medical communications and release of medical communications.
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                                              Preparing clear and concise administrative and financial forecasting reports.
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                                              Ensuring compliance with all Company policies and procedures, including safety rules and regulations.
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                                              Communicating clearly and concisely, both orally and in writing
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                                              Managing and organizing multiple projects and assignments.
                                              Physical Requirements and Working Conditions : Requires the ability to sit, operate a personal computer and communicate via telephone, computer and/or face-to-face contact for extended periods, stand, walk, vision to monitor and use basic office equipment such as a copier and FAX machines regularly in the course of work. Work is performed in an office environment. Noise level in this environment is within the normal range.

                                              Education
                                              . Education : Bachelors degree in related field from an accredited college or university and five (5) to eight (8) years of experience; or an equivalent combination of education and/or experience. PharmD degree preferred.

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