Under the direction of the manager, the incumbent serves as a medical interpreter for patients and staff and supports the operations of the department in the consecutive or sight translation mode. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters. Helps facilitate successful delivery of services to linguistically diverse consumers. Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital’s system of service delivery.
Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying.
Utilize on-line computer systems such as Outlook, and other hospital software. Work with special projects as assigned.
Support financial counseling process, community outreach events as needed
Support review of short translations as directed by manager
Fluency in English and one or more foreign languages, both oral and written
Ability to accurately work in consecutive mode and sight translate into and from working language(s).
High level of customer service and a positive approach
Familiarity and ability to work with diversity of cultural/socio-economic backgrounds
General knowledge of cultural backgrounds of patients to be served
Good interpersonal, organizational, and time-management skills
Knowledge of computer systems
Steward Health Care - 20 months ago