Medical Office Assistant (Physician's Office)
DCH Health System - Tuscaloosa, AL

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PERFORMANCE PLANNING

Provide medical support assistance for clinic patients following established standards and practices. Greets and assists patients as needed. Assist in obtaining, organizing, and maintaining patient files. Assists nursing staff with answering/returning patient phone calls. Assist with administrative tasks as needed including entering office charges from LSS EMR. Performs other related ancillary services/testing including x-ray tests, phlebotomy, minor procedures, etc in collaboration with the LPN(s) and physician(s). Assist physician and other clinical staff with patient exams and procedures and provide healthcare support. Schedules appointments, exams and testing for patients. Assist in obtaining necessary referrals and prior authorizations for applicable patients.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS Works in Coordination with and as directed by LPN, Office Manager and/or Physician(s) as various duties require. Escort patients to exam room; take history and vital signs as indicated. Prepare exam/treatment rooms with necessary instruments. Instruct patient in collection of samples, testing, and procedures. Schedule appointments, exams, and tests as needed. Screen and respond to triage calls and ensure follow-up by nurse or physician. Obtain and send medical reports and records from other healthcare providers as needed. Sterilize equipment and instruments as used daily. Clean and stock rooms as scheduled and PRN. Attend required clinical meetings. Assists with obtaining prior authorizations for applicable procedures/tests and assists in completing FMLA and work release forms and other related forms. Perform patient x-ray testing and assists with all applicable quality testing/reporting for OSHA/State Regulations. Perform phlebotomy procedures and fingersticks as ordered, coordinates lab samples to applicable outside labs for processing and completes/assists in the “in office” lab processing/reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs. Administer injections, immunizations, medications, as directed by physicians. Assist physicians and other clinical staff with patient exams, procedures, tests, treatments and minor procedures, etc. Assists physicians and other clinical staff with patient prescriptions. Assists with disposing of medical waste appropriately. Enter office charges and performs related support duties as assigned – via LSS EMR. Maintain patient privacy in all matters including written medical records and computer records.
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

  • High school diploma or GED
  • At least 3 years experience as a medical assistant in a private medical practice (preferred) or related medical facility.
  • Knowledge of general medical office procedures.
  • Certificate of graduation from a medical assistant training course - preferred.
  • Ability to operate basic office equipment.
  • Attentions to detail and to work with frequent interruptions.
  • Excellent verbal communication skills to interact with patients and other visitors.
  • Ability to establish effective working relationships with medical staff and co-workers.
  • Ability to maintain patient confidentiality.
  • Must be able to read, write legibly, speak, and comprehend English.


  • WORKING CONDITIONS

    Position is in an office setting requiring standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 40 pounds from floor to shoulder level. Requires manual dexterity.

    The position includes exposure to human body fluids, disease, infection, lab chemicals and hazard material. The position requires wearing common protective or safety equipment.

    The position involves contact with either face to face, by e-mail or over the telephone with co-workers, physicians, and patients. Position is responsible for the safety of patients while they are in the office. .

    Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.

    PERFORMANCE PLANNING

    Provide medical support assistance for clinic patients following established standards and practices. Greets and assists patients as needed. Assist in obtaining, organizing, and maintaining patient files. Assists nursing staff with answering/returning patient phone calls. Assist with administrative tasks as needed including entering office charges from LSS EMR. Performs other related ancillary services/testing including x-ray tests, phlebotomy, minor procedures, etc in collaboration with the LPN(s) and physician(s). Assist physician and other clinical staff with patient exams and procedures and provide healthcare support. Schedules appointments, exams and testing for patients. Assist in obtaining necessary referrals and prior authorizations for applicable patients.

    KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

    Works in Coordination with and as directed by LPN, Office Manager and/or Physician(s) as various duties require.

    Escort patients to exam room; take history and vital signs as indicated.

    Prepare exam/treatment rooms with necessary instruments.

    Instruct patient in collection of samples, testing, and procedures.

    Schedule appointments, exams, and tests as needed.

    Screen and respond to triage calls and ensure follow-up by nurse or physician.

    Obtain and send medical reports and records from other healthcare providers as needed.

    Sterilize equipment and instruments as used daily. Clean and stock rooms as scheduled and PRN

    Attend required clinical meetings.

    Assists with obtaining prior authorizations for applicable procedures/tests and assists in completing FMLA and work release forms and other related forms.

    Perform patient x-ray testing and assists with all applicable quality testing/reporting for OSHA/State Regulations.

    Perform phlebotomy procedures and fingersticks as ordered, coordinates lab samples to applicable outside labs for processing and completes/assists in the “in office” lab processing/reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs.

    Administer injections, immunizations, medications, as directed by physicians.

    Assist physicians and other clinical staff with patient exams, procedures, tests, treatments and minor procedures, etc.

    Assists physicians and other clinical staff with patient prescriptions.

    Assists with disposing of medical waste appropriately.

    Enter office charges and performs related support duties as assigned – via LSS EMR.

    Maintain patient privacy in all matters including written medical records and computer records.
    • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
    • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
    • Requires use of electronic mail, time and attendance software, learning management software and intranet.
    • Must adhere to all DCH Health System policies and procedures.
    • All other duties as assigned.

    MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

  • High school diploma or GED
  • At least 3 years experience as a medical assistant in a private medical practice (preferred) or related medical facility.
  • Knowledge of general medical office procedures.
  • Certificate of graduation from a medical assistant training course - preferred.
  • Ability to operate basic office equipment.
  • Attentions to detail and to work with frequent interruptions.
  • Excellent verbal communication skills to interact with patients and other visitors.
  • Ability to establish effective working relationships with medical staff and co-workers.
  • Ability to maintain patient confidentiality.
  • Must be able to read, write legibly, speak, and comprehend English.


  • WORKING CONDITIONS

    Position is in an office setting requiring standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 40 pounds from floor to shoulder level. Requires manual dexterity.

    The position includes exposure to human body fluids, disease, infection, lab chemicals and hazard material. The position requires wearing common protective or safety equipment.

    The position involves contact with either face to face, by e-mail or over the telephone with co-workers, physicians, and patients. Position is responsible for the safety of patients while they are in the office. .

    Physical presence onsite is essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.

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    As a community-owned, not-for-profit organization, DCH Health System is committed to providing quality health care services to all residents...