Medical Office Assistant
eyecarecenter - Matthews, NC

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Position Summary: Provides friendly and efficient patient experience, answering phones, maintaining patient files, scheduling appointments and distributing d

aily correspondence.

Essential Duties:

  • Greets and directs patients, salespeople, and visitors in a pleasant and professional manner.
  • Triages calls from patients to ensure appropriate scheduling or call transfer.
  • Records appointment details in practice management system including all demographic and insurance information.
  • Cancels and reschedules appointments as necessary and follows-up on no shows.
  • Obtains insurance authorization and verifies eligibility for upcoming appointments.
  • Enters charge information in the computer including services, materials, adjustments, diagnoses, insurance and authorizations.
  • Able to assist in optical sales
  • Receives payments for services and records them in computer.
  • Provides a computer-generated statement to all patients upon check-out.
  • Follows HIPAA guidelines when processing medical records requests.
  • Shares current promotional information with customers.
  • Makes referral appointments as requested.
  • Reviews, copies, and distributes correspondence.
  • Ensures waiting areas are clean and tidy.
  • Maintains proper opening and closing procedures.
  • Assists in other office needs.
  • Job Requirements:

  • Education/Experience- High School Diploma or equivalent.
  • Computer Skills.
  • Customer Service Skills.
  • **We are a drug free work place.

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