Medical Receptionist
Desert AIDS Project - Palm Springs, CA

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DEPARTMENT: Clinical Services

REPORTS TO: Health Center Front Office Manager


STATUS: Full-time; Non-exempt; Hourly


Be the first point of contact for Clinic patients. Greet, check-in and assist patients. Works to maintain and promote D.A.P. mission statement working with other D.A.P. departments for continuity of care with agency clients.

  • Patient scheduling - medical;
  • Patient data entry in EHR System;
  • Check in patients using Phressia;
  • Scan patient records as needed;
  • Scan new client intake records;
  • Ensure patient insurance is in place prior to visit;
  • Verify patient TB results are up to date in EHR. Notify nursing if not up to date;
  • Manage clinic schedule to ensure optimum patient access;
  • Collect co pays and patient payments;
  • Verify daily receipt of EOB¬ís, patient payments, co-pays;
  • Ensure PCRS, Notice of Privacy, and Consent to Treat Form are in each patient EHR;
  • Maintain recognized medical industry standards of high quality, client-centered services which are HIPAA compliant
  • Provide superior customer service to all patients.
  • Schedule for educational luncheons with pharmaceutical reps as directed;
  • Cross train employees on front desk as assigned;
  • Other relevant duties as assigned.

  • Associate of Arts/Associate Science Degree preferred. On the job medical office experience can substitute for degree;
  • Minimum five years experience in medical office operations;
  • Knowledge of EHR required;
  • Computer expertise (word processing and database input);
  • Excellent and effective communication skills, both written and oral;
  • Excellent customer service skills required;
  • Relate to all types of individuals in a non 11judgmental and professional way;
  • Work efficiently and accurately in a fast paced environment with multiple priorities;
  • Interface effectively in a team environment with patients, agency staff and volunteers;
  • Handle crisis and stressful situations in a calm and respectful manner.
  • Must be able to multi task;
  • Must work well under pressure.