Medical Support Assistant
Department Of Veterans Affairs 1,691 reviews - Chattanooga, TN

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Vacancy Identification Number (VIN): 839051


OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more . KEY REQUIREMENTS

You must be a US citizen to apply for this job
Subject to a background/suitability investigation
Designated and/or random drug testing may be required
For time-in-grade restrictions, see below

Must be able to type 40 wpm DUTIES:
The Medical Support Assistant (MSA) is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to:

Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring the electronic wait list
Preparing for clinic visits
Monitoring both inpatient and outpatient appointments for areas of responsibility
Ensuring encounter forms are completed in order to obtain appropriate work load credit
Verifying and updating demographics and insurance information
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Relocation Expenses: Relocation expenses are not authorized for this position. QUALIFICATIONS REQUIRED:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-in grade Restriction: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is not more than two grades above the lowest grade the employee held within the previous 52 weeks under his or her latest non-temporary competitive appointment.

GS-5 Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade ( GS-4 ) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but is not limited to: medical clerk and /or medical receptionist experience gained in a physician's office, hospital or clinical setting with scheduling experience and which has equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties as described in this announcement.


Applicants may substitute successful completion of four (4) years education above high school level for the experience required at the GS-5 level.


Applicants may also combine education and experience to qualify at the GS-5 level. O nly education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-5 . For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate the KSA's listed below in your resume':

Knowledge of medical terminology.
Ability to make appointments in a clinical setting.
Ability to operate computerized programs and databases pertaining to clinic procedures in order to enter, modify and retrieve sensitive information/data, access electronic medical records, schedule appointments and follow-up procedures.
Ability to assess patient care needs, perform tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your responses.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Conditions of Employment: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

Applicants must be citizens of the United States, and be at least 16 years of age as of the closing date.
Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
New Appointees will be subject to a background investigation to determine suitability.
Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service System or are exempt for having to do so under Selective Service law.
Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
Applicants selected for positions through this announcement may be subject to a one year probationary period.

Physical Demands: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. The work requires working under stressful conditions in a fast-paced setting to facilitate patient care.

Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated, and ventilated. HOW YOU WILL BE EVALUATED:

HOW YOU WILL BE EVALUATED: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating. BENEFITS:

Working for the Department of Veterans Affairs offers a comprehensive benefits package to include a range of benefits to help balance work and life. For more information go to OTHER INFORMATION:

About this company
1,691 reviews
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...