Vacancy Identification Number (VIN):|
Augusta Georgia is the home of the world renowned 'Masters' golf tournament and is Georgias second oldest and second largest city. Please visit the official Augusta website to learn more about this ever changing and exciting city:
To fulfill President Lincolns promise - To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Augusta Charlie Norwood VA Medical Center is a two-division Medical Center that provides tertiary care in medicine, surgery, neurology, psychiatry, rehabilitation medicine, and spinal cord injury. The Medical Center is affiliated with the Georgia Health Sciences University, Augusta, GA and as such integrates teaching, research, and advanced patient care, making it an attractive academic medical center. This facility offers a full spectrum of comprehensive health care services, using state-of-the-art technology and innovative programs, as well as education and research benefits.
VA encourages persons with disabilities to apply!
Salary for external applicants will be set by the Medical Support Assistant Professional Standards Board.
(Based on the qualifications and expertise of the selected applicant)
Current permanent employees of the Charlie Norwood VAMC will receive first consideration when filling vacancies.
Background and-or Security Investigation required
Irregular Tour of Duty: 4:00 pm - 12:00 am; Mid - 8:00 am; 8:00 am - 4:00 pm; includes weekends and holidays.
Location of position: Downtown & Uptown Division, Health Administration Service Line
- Scheduling, canceling, re-scheduling patient's appointments and/or consults.
- Entering no-show information; monitoring the electronic wait list; preparing for clinic visits.
- Monitoring both inpatient and outpatient appointments for areas of responsibility.
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
- Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
- Verifying and updating demographics and insurance information.
Candidates must meet all the requirements identified in the VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standards GS-679
: U.S Citizenship is required (Noncitizens may be appointed when it is not possible to recruit qualified citizens).
Experience and Education
(1) Experience - six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
(2) Education - One year above high school.
(3) Experience/Education Combination - equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
: Must meet the physical standards established for this position.
English Language Proficiency
: Applicants appointed to direct patient care positions must be proficient in spoken and written English.
: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
: you must have one year of experience equivalent to the next lower grade level (GS-04) or 4 years of education above high school. Examples of qualifying specialized experience include: scheduling, canceling, re-scheduling patient's appointment and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
In addition to meeting the basic requirements, applicants at this grade level must demonstrate the following (KSAs) knowledge, skills, and abilities. If selected for the position KSAs need to be completed on plain paper, with a narrative description of experience, education and training as related to each skill.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) based on your application for this position.
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade level.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:
All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
New appointees will be required to serve a probationary period of 1 year.
When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) or official document showing all dates of service as well as character of service (honorable, general, etc.). Additionally, Veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. Veterans with service-connected disability of less than 10%, non-service-connected disability, and Purple Heart recipients, as well as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF-15, Application for 10-Point Veteran Preference and required documentation with your application materials. For more information on Veterans' Preference, please visit
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome. You can visit the following two web sites (1)
to learn more about PBI, frequently asked questions and aids to prepare for an interview.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
This announcement is not intended to cover all aspects of the duties, responsibilities or qualifications of this position. Request for copies, return of forms or transfer of consideration to another announcement will not be honored. Employees must meet qualification standards and other regulatory requirements by the closing date of the announcement. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, national origin, sex, lawful political affiliation, marital status, disability or membership or non-membership in a labor union.
Management retains the right to select from any appropriate recruitment methods, such as reassignment, promotion, appointment, transfer, reemployment, reinstatement, or demotion to fill this vacancy. The decision as to which source or sources to use (singularly, in any sequence, or concurrently in any combination) will be made by management.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...