Medical Support Assistant
Department of Veterans Affairs - Austin, TX

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Vacancy Identification Number (VIN):
822008

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

Central Texas Veterans Health Care System (CTVHCS) is one of the largest integrated health care systems in the Department of Veterans Affairs and includes facilities in Temple, Waco, and Austin, TX. Community-Based Outpatient Clinics are located in Brownwood, Cedar Park, Palestine, and Bryan-College Station.

NO STATE TAXES!!!

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE:
The full performance level of this vacancy is GS-5

.

The actual grade at which an applicant may be selected for this vacancy is

in the range of GS-3

to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration:
VA encourages persons with disabilities to apply.

KEY REQUIREMENTS

U. S. Citizenship

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

DUTIES:
Tour of Duty: Monday- Friday 8:00 am - 4:30 pm

The incumbent receives Veterans at the front desk or by telephone encounter to

determine the nature of their visit/telephone call and directs them appropriately. I

ndependently responsible to correctly provide Veterans the prescribed over the counter prosthetic/orthotic items according to their physician’s request; annotate in the Veteran’s CPRS, medical record, and enter into prosthetic software computer application; all in accordance VHA Handbook 1173.2 and Prosthetic Clinical Practice guidelines. Works

independently reviews prosthetic consults request for eligibility and entitlement and ensures the correct disability code is entered in the prosthetic software

Responsible to forward consults to the appropriate service for action or completion.

They may call various services to clarify a provider’s prosthetic/orthotic consult order

and will sort and distribute printed consults to the appropriate purchasing agents for items that must be ordered (non stock or out of stock items). The incumbent will demonstrate or provide instructions to veterans/caretakers in the use of off the shelf prosthetic devices or items. They will schedule appointments for patients requiring services from the Prosthetic/Orthotic lab.

Will assist the Inventory Managers and Purchasing Agents with mail-outs as needed, receive incoming stock and put on shelves, and assemble mobility equipment according to the manufacturer’s written instructions.

Receives applications from Veterans and provides processing guidance/information on Prosthetic and Sensory Aids Program applications, (Home Improvement and Structural Alterations and Clothing Allowance). The incumbent is required to process and document the return of prosthetic equipment utilizing the prosthetic computer software applications for turn-in of returned/condemned equipment.

Advises

patients as to the availability of products, repairs, and procurement sources in our primary service area.

The incumbent performs other duties as may be directed by the Chief, Assistant Chief, or Prosthetic Representatives, that are required to accomplish the mission of the Prosthetic Treatment Center.

Incumbent will be required to train at the Temple Facility for approximately a month after entering on duty. Permanent Duty Station is Austin, TX

Relocation Expenses:
Relocation expenses are not

authorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
·

U.S. citizenship.

·

Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

·

Education: One year above high school

·

Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

·

English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE DETERMINATIONS:
Grades and salaries will be determined by the Professional Standards Board (PSB).

MINIMUM QUALIFICATION REQUIREMENTS:
GS-3 MSA (Entry Level)

Experience or Education.

None beyond the basic requirements.

GS-4 MSA (Developmental Level)

Experience or Education.

One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

GS-5 MSA (Full Performance Level)

Experience or Education.

One year of experience equivalent to the next lower grade level or 4 years of education above high school.

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

I

N DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References: VA Handbook 5005 available in the local Human Resources Office.

Physical Demand:
The work is primarily sedentary, although some slight physical effort may be required.

There may be some walking, standing, bending, and carrying of light items such as papers, books, or small parts. Incumbent may be susceptible to eyestrain from working long hours on the computer.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

http://www.ed.gov/admins/finaid/accred/index.html

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

http://www.va.gov/JOBS/Job_Benefits/benefits.asp

.

This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Department of Veterans Affairs - 18 months ago - save job - block
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...