Medical Support Assistant
Department of Veterans Affairs - Corpus Christi, TX

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To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to veterans?

VA TEXAS VALLEY COASTAL BEND HEALTH CARE SYSTEM

is comprised of the Corpus Christi Outpatient Clinic (CCOPC), Corpus Christi Specialty Clinic (CCOPC-S), Harlingen Outpatient Clinic (HOPC), Health Care Center at Harlingen (HCC), Laredo Outpatient Clinic (LOPC), and McAllen Outpatient Clinic (MCOPC). The VATVCBHCS is a virtual health care system providing secondary and tertiary health care in medicine, surgery, psychiatry, and rehabilitation medicine. The VATVCBHCS also operates a 100-patient Home Based Primary Care program and a 200-patient Care Coordination Home Tele-Health Program. Through the utilization of 2 complex inpatient/emergency department contracts, approximately 1600 inpatient admission and 1200 ER visits are managed by VATVCBHCS. Affiliated with the University of Texas Regional Academic Health Campus, the system has an active ambulatory care program and serves as a teaching and training site for medical residents. The VATVCBHCS is responsible for an enrollee population of over 30,000 veterans and 25,000 outpatient visits annually.

YOU CAN MAKE A DIFFERENCE!

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

NOTE:
The full performance level of this vacancy is 05

.

The actual grade at which an applicant may be selected for this vacancy is

in the range of GS-03

to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration:
VA encourages persons with disabilities to apply.

KEY REQUIREMENTS

You must be a U.S. Citizen to apply for this job.

English Language Proficiency required

Designated and-or Random Drug Testing required

Subject to Background and-or Security Suitability Investigation.

DUTIES:
*** Bargaining Position ***

You will serve as a Medical Support Assistant with the Medical Administrative Services (MAS) Department of the VA Texas Valley Coastal Bend Health Care System. You will be primarily responsible for providing administrative support to the professional staff in health care delivery in a diversified ambulatory care setting, utilizing working knowledge of all health care system programs and services. You will provide guidance and assistance to the clinical, house staff, and nursing personnel concerning regulations, policies, and procedures regarding health care administration guidelines. Provide orientation to patients and professional staff concerning clinic routines and health care system administrative and clinical programs and services. You will expedite emergency requests in day-to-day health care delivery and coordinate required procedures during emergencies such as cardiac arrest, code blue, code green, deaths or sudden relapse of outpatients. You will interpret and transcribe physician's orders from encounter notes, initiate the appropriate computer application with regards to orders involving diagnostic tests/procedures, consultations, follow-up appointments, and scan medical documentation into the electronic medical record, etc. You will explain necessary test/procedure preparation to patients and records information, such as, date, type of exam, and procedure required on appointment cards. Ensure follow up appointment/procedures are coordinated/scheduled to preclude any unnecessary trips by the veteran to obtain care in a timely basis. You will run reports and distribute to responsible provider to ensure that computer entry is complete and accurate for workload credit and coding for Medical Care Collection Fund (MCCF) insurance claims, and handle general inquiries and maintain confidentiality in accordance with policy and procedures. You will maintain daily Time and Attendance records in accordance with current Directives and perform other related duties as assigned.

This announcement will be used to fill multiple positons at multiple locations to include Corpus Christi, McAllen, Harlingen.

Work Schedule: Monday to Friday 8:00 - 4:30 p.m.; Alternate schedules may be necessary to meet the needs for patient care needs.

Relocation Expenses:
Relocation expenses are not

authorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
Citizenship.

Citizen of the United States.

Experience and Education

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification.

None required.

Foreign Education.

To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.

Physical Requirements

. The work is mostly sedentary; however, walking, stair climbing, bending, stooping, and carrying light weight documents, folders and manuals are required.f. English Language Proficiency. Medical Support Assistants (MSAs) must be proficient in spoken and written English in accordance with 38 U.S.C. 7402(d), 7407(d).

English Language Proficiency.

Medical Support Assistants (MSAs) must be proficient in spoken and written English in accordance with 38 U.S.C. 7402(d), 7407(d).

GRADE DETERMINATIONS:
GS-3 MSA (Entry Level)

Experience or Education.

None beyond the basic requirements.

Assignment.

This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

GS-4 MSA (Developmental Level)

Experience or Education:
One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

Assignment:
This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

GS-5 MSA (Full Performance Level)

Experience or Education

One year of experience equivalent to the next lower grade level or 4 years of education above high school.

Assignment

This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Two Quality Ranking Factors*

have been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factors for this position are:

1. Experience working with an automated (computerized) patient record system.

2. Experience transcribing, typing and/or copying letters, memos, and reports using medical terminology.

  • Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening, but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality
ranking

factor.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

http://www.opm.gov/qualifications/standards/group-stds/index-Group.asp

and VA Handbook 5005/53, Part II, Appendix G45

QUALIFICATION STANDARD

, dated June 7, 2012.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

http://www.ed.gov/admins/finaid/accred/index.html

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

CONDITIONS OF EMPLOYMENT:
(Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

  • Applicants must be citizens of the United States.
  • New Appointees will be subject to a background investigation to determine suitability.
  • Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
  • Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
  • Applicants selected for positions through this announcement may be subject to a one year probationary period.
  • 38 U.S.C. 7402(d) and 7407(d) requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.
  • Salary and Grade to be determined by Professional Standards Board based on Education, Experience, and Credentials.
Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

http://www.va.gov/JOBS/Job_Benefits/benefits.asp

.

.

This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.

You must submit all required information by the closing date. If materials are not received, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible.

Performance Based Interviewing (PBI) may be used.

For information on the basics of PBI visit the PBI website at

www.va.gov/pbi

.

EQUAL EMPLOYMENT OPPORTUNITY:
All applicants will receive consideration regardless of race, color, age, religion, sex, national origin, political affiliation, sexual orientation, marital status, status as a parent, or non-disqualifying physical handicap. "For information regarding the No FEAR Act regulations, refer to 5 Code of Federal Regulations (CFR) 724."

Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...