Medical Support Assistant
Department of Veterans Affairs - Fort Hood, TX

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Vacancy Identification Number (VIN):
843489

Applications will ONLY be accepted online or by fax, 1-478-757-3144.

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

Central Texas Veterans Health Care System (CTVHCS) is one of the largest integrated health care systems in the Department of Veterans Affairs and includes facilities in Temple, Waco, and Austin, TX. Community-Based Outpatient Clinics are located in Brownwood, Cedar Park, Palestine, and Bryan-College Station.

NO STATE TAXES!!!

Special Employment Consideration:
VA encourages persons with
disabilities to apply, including those eligible for hiring under 5 CFR
213.3102(u), Schedule A,

Appointment of persons with disabilities

[i.e., intellectual disabilities, severe physical disabilities, or psychiatric
disabilities], and/or

Disabled veterans with a compensable service-connected
disability of 30% or more

.

KEY REQUIREMENTS

U. S. Citizenship

Must pass pre-employment examination

English Language Proficiency required

Background and-or Security Investigation required

DUTIES:
IF PATIENT NEEDS ARISE, THE INCUMBENT OF THE ABOVE POSITION MAY BE REASSIGNED WITHIN THE CENTRAL TEXAS VETERANS HEALTH CARE SYSTEM.

THIS IS A BARGAINING UNIT POSITION.

Tour

of Duty:
Monday - Friday, 8:00 a.m. - 4:30 p.m. - Duty Station is on Fort Hood,
TX

DUTIES:
The incumbent serves as the Medical Support Assistant
serves (OA) assigned to the Compensation and Pension (C&P) Section.
Supports the DoD/VA sharing agreement for Integrated Disability Evaluation
System (IDES), at Fort Hood, TX. Work consists of specialized duties with
continuing responsibilities for projects, questions, or problems that arise
within the IDES. Incumbent reviews, daily, numerous VA Form 21-2507 (Request
for Disability/Pension Examination) with multiple service-related medical
boards conditions and determines which examinations ordered by Military Service
Coordinators (MSC) are appropriate to conditions claimed. Incumbent must
add and delete exams as necessary. The incumbent interviews service
members to schedule appropriate physical, mental, and ancillary tests, while
using DoD, CHCS to research service members’ current appointments; and
coordinates VA appointments with DoD appointments. Incumbent schedules
preliminary clinical tests as appropriate, to include, but not limited to,
x-rays, plethysmograms, echocardiograms, EKGs, labs, EMG/NCVs, and pulmonary
function tests with DoD or VA, considering IDES timelines. Incumbent
inputs and signs electronic medical orders and consults using CPRS and DoD
ALHTA software package. Coordinates the processing of medical boards on
personnel assigned to all branches of the uniformed services who are being
treated in this facility. Maintains close relationship with VA Contact
Representative, DoD Contact Representatives, MSCs, and PEBLOs to discuss
specific cases or situations which are not covered and to coordinate actions
related to Service members. Must communicate effectively. This position is
complex in that the incumbent must operate as a team member with
self-maintained assignments to accomplish C&P goals within the time frame
mandated by VHA Handbook 1601E.01 and Veterans Benefits Association.
Identifies problems and recommends changes to chain of command and improvements
to processes and services provided to Service members. Incumbent will
assist with C&P as appropriate which may require travel to other sites.

Relocation Expenses:
Relocation expenses are not

authorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
a.

Citizenship:
Citizenship of the United States (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, Chapter 3, Section A, paragraph 3g).

b.

Experience and Education:
(1)

Experience.

Six (6) months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2)

Education.

One year above high school; or

(3)

Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c.

Certification.

None required.

d.

Foreign Education:
To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education muse have been deemed at least equivalent to that gained in conventional U.S. programs.

e.

Physical Requirements.

This position requires satisfactory completion of a physical exam per VA Directive and Handbook 5019.

f.

English Language Proficiency.

MSA’s must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, Chapter 3, Section A, paragraph 3j.

GRADE DETERMINATIONS:
The following criteria must be met when determining the grade of candidates.

(1)

GS-3 MSA (Entry Level)

(a)

Experience or Education

.

None beyond the basic requirements.

(2)

GS-4 MSA (Development Level)

(a)

Experience or Education

.

One (1) year of experience in clerical office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two (2) years above high school.

(b)

Demonstrated Knowledge, Skills, and Abilities

.

Candidates must demonstrate the KSAs below in their resume/application packet:

1

.

Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job requirements.

2

.

Ability to use various types of office automation equipment and software.

3

.

Ability to set up, organize, and maintain record systems.

(3)

GS-5 MSA (Full Performance Level)

(a)

Experience or Education.

One (1) year of experience equivalent to the next lower grade level or four (4) years of education above high school.

(b)

Demonstrated Knowledge, Skills, and
Abilities

.

Candidates must
demonstrate the KSAs below in their resume/application packet:

1

.

Ability to operate computerized programs and databases in order to
enter, modify and retrieve sensitive information/data into or from electronic
medical records, scheduling systems and/or reports.

2

.

Knowledge of basic medical terminology.

3

.

Ability to make appointments in a clinical setting.

4

.

Ability to work independently in the accomplishment of a wide variety of
duties, including setting priorities and coordinating work.

5

.

Ability to communicate effectively and professionally with employees at
varying grade levels.

6

.

Ability to identify customer’s concerns, perform the tasks required to
resolve the issue accurately and timely, and follow-up as necessary to ensure a
satisfactory resolution.

NOTE: The full performance level of this vacancy is GS-5

.

The actual grade at which an applicant may be selected for this vacancy is

in the range of

GS-3 to GS-5. The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References :
VA Handbook 5005 at

http://www.va.gov/ohrm/joblistings/VAQualStds.doc

(also available in the local Human Resources Office) and

OPM Group Coverage Qualification Standard for Professional and Scientific Positions at

http://www.opm.gov/qualifications/standards/index-Standards.asp

.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.

http://www.ed.gov/admins/finaid/accred/index.html

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

http://www.va.gov/JOBS/Job_Benefits/benefits.asp

.

This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...