Vacancy Identification Number (VIN):|
To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
- Where else can you enjoy amazing wildlife, breathtaking glaciers, and midnight summer baseball? Alaska offers vistas and natural wonder to fill a lifetime with comfortable summer temperatures and midnight sun.
How would you like to become a part of a team providing compassionate care to Veterans?
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission. The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are
America's Veterans need you!
To find out more, go to
VA encourages persons with disabilities to apply.
Cost of Living Allowance (COLA) is currently 7.18% and is subject to change in the future.
Relocation Expenses are not authorized.
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm.
U. S. Citizenship
Must pass pre-employment examination
English Language Proficiency required
Designated and-or Random Drug Testing required
Background and-or Security Investigation required
The Medical Support Assistant at the Alaska VA Healthcare System (AVAHS), Kenai Clinical Based Outpatient Clinic (CBOC) provides administrative support to providers, administrative and other professional staff throughout the assigned work area. Duties of this position include, but are not limited to, the following:
Interpret and verify provider orders;
Schedule, cancel, re-schedule patient's appointments and/or consults;
Enter no-show information;
Monitor the electronic wait list;
Prepare for clinic visits;
Ensure encounter forms are complete;
Verify and update demographics and insurance information;
Process all emergency and non-emergency transfers to other VA facilities or private hospitals;
Perform basic eligibility, co-pays and pre-authorization requirements for specific coverage.
Relocation expenses are not authorized for this position.
: Six months of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position;
Education: One year above high school;
: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
GS-5 MSA (Full Performance Level)
One year of experience equivalent to the GS-4 grade level in federal service;
Four years of education above high school.
Education: One year above high school;
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
References: VA Handbook 5005, Part II, Appendix G45 dated June 7, 2012
Light lifting (under 15 lbs); Reaching above shoulder; Use of fingers; Both hands required; Walking (1-2 hours); Near vision correctable at 13" to 16" to Jaeger 1 to 4; Hearing (aid permitted); Emotional/mental stability.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:
. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...