Vacancy Identification Number (VIN): 814947 814947
(Include # on all documents)
To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to
U. S. Citizenship
Must pass pre-employment examination
English Language Proficiency required
Designated and-or Random Drug Testing required
Background and-or Security Investigation required
TOUR OF DUTY: 8:00am-4:30pm
The Medical Support Assistant has full responsibility for the clerical management of inpatient units. Incumbent has the responsibility for initiating and carrying out a wide variety of administrative and clerical support duties associated with patient care and treatment on one or more inpatient medical, . surgical, psychiatric, neurological, intensive or long-term care unit; Completes the clerical process for the admission, discharge, nursing home placement, inter-ward and inter-hospital transfer, and death of patients; Assembles and maintains current charts in the correct sequential and chronological order and places forms guidelines to the inactive chart as needed; Prepares charts of patients scheduled for surgery; Transcribes a variety of physician's orders involving patient activities, diets, laboratory tests, and procedure requests in a timely and accurate manner into DHCP or onto the correct forms and routes them to the appropriate department for action; Functions as the unit receptionist; Provides orientation and guidance for new doctors, nurses, medical students, volunteers etc. to such things as the location of patient files, format for requesting medical tests, the requirements for completing charts upon discharge, and how to use the computer system and printers on the units; may be involved in data entry or the typing of a variety of material that is necessary to carry out the functions of the unit and performs various clerical duties assigned by the Nurse Manager as the workload permits.
Performs other duties as assigned.
Special Employment Consideration:
Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A,
Appointment of persons with disabilities
; mental retardation, severe physical disabilities, or psychiatric disabilities; and
Disabled veterans with a compensable service-connected disability of 30% or more.
***SALARY TO BE DETERMINED BY THE MEDICAL SUPPORT ASSISTANT PROFESSIONAL STANDARDS BOARD***
- Citizen of the United States.
Experience and Education
Experience - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
- One year above high school;
- Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Must pass a pre-placement examination
English Language Proficiency
- MSAs must be proficient in spoken and written English.
Knowledge of Current MSA Practices - To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
Quality of Experience
- Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.
GS-5 MSA (Full Performance Level)
- Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
Experience or Education
- One year of experience equivalent to the next lower grade level or 4 years of education above high school.
Demonstrated Knowledge, Skills, and Abilities - Candidates must demonstrate the KSAs below:
- This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
Knowledge of basic medical terminology
Ability to make appointments in a clinical setting
Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
Ability to communicate effectively and professionally with employees at varying grade levels
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
IF YOUR RESUME DOES NOT SUPPORT YOUR QUESTIONNAIRE ANSWERS, WE WILL NOT ALLOW CREDIT FOR YOUR RESPONSE(S).
The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern
QUALIFICATION STANDARDS CAN BE FOUND IN
VA HANDBOOK 5005
APPLICANTS PLEASE NOTE:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:
. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at
This position is in the Excepted Service and does not confer competitive status.
Department of Veterans Affairs - 22 months ago
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...