Meeting Services Technology Analyst
Roche - San Francisco, CA

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A Meeting Services Technology Analyst … Supports the Global Videoconference and Webcasting service and events. We are looking for a person who is knowledgeable with a variety of VC and Webcast Technologies (Polycom. Accordant, Tandberg, Cisco, etc.) and how they are used for meetings as well as large scale events.

Supports the following services
  • Telepresence
  • HD/SD Video Conferencing
  • Desktop integrated video conferencing
  • Audio conferencing
  • Data conferencing (WebEx, LiveMeeting)
  • VC-scheduler (database) - Webcasting
  • multiple monitoring systems (network, system)

Ensures services are delivered according to customer service levels in a transparent, reliable and flexible process with a strong customer focus.

Provide Video Conferencing support either by phone or in person Provide Webcast/Conferencing support either by phone or in person Document Problem and incidents related to Video Conferencing Services within a ticketing system.

Ability to support Global Executives professionally and with the upmost confidentiality.

Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability, high availability and promotes the values and benefits of a global service organization.

Who you are In hiring new employees, we look for people who are also inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. Because we know that employees are critical to our success in bringing novel medicines to patients, we are dedicated to remaining a great place to work and to providing employees with programs, services and benefits that allow them to bring the best to the business and to their personal lives.

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

We are looking for a Meeting Services Technology Analyst who endeavors to delight our customers and who has a solid background in Event Coordination that includes webcasting, video conferencing, collaboration technolgies and able to support customers with desktop integrated communication technologies.

Our Meeting Services Technology Analyst needs to have a thorough understanding of a variety of VC and Webcast options and solutions. We need a person who works well with customers and a team (both locally and globally) and who is also capable follow up on tasks independently.

We are looking for the following qualifications:
  • 2 years of experience in operating video conferencing systems in a professional environment
  • Demonstrated experience in video and webcasting technologies
  • Strong communication skills (written and verbal)
    • Proficient in English and as a global company other languages like Spanish, Chinese or German are a plus
  • Strong customer and service orientation

The next step is yours. To apply today, click on the "Apply online" button below.

Roche is an Equal Opportunity Employer

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Roche is on a medicinal roll. The company operates two segments, pharmaceuticals and diagnostics, and sells its products in some 180...