Reporting to : Member Experience Manager
Location: Club Intrawest -Sandestin,Florida
Club Intrawest is a private vacation club made up of a small, tight-knit community of Members. These Members share ownership of beautifully-crafted Vacation Homes across Canada, the United States and Mexico.
The Member Experience Associate provides the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills, ensuring our Members and Guests receive an extraordinary vacation experience. This position is a permanent, year round, full time role with a comprehensive benefits package.
Qualifications & Experience:
- Embraces Club Intrawest’s Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Club Intrawest Members and Guests.
- Provides our Members and Guests with Authentic service.
- Ensures all Members and Guests are welcomed and registered to Club Intrawest and acts as an ambassador of Club Intrawest.
- Provides switchboard and concierge services.
- Ensures all duties on daily task list are completed.
- Liaises with Rooms Quality, Housekeeping, Maintenance, Sales and Marketing departments.
- Performs cash handling duties.
- Performs other related duties as required.
- Guest service experience strongly preferred.
- Previous front desk/reception experience an asset.
- Ability to problem solve required.
- Administrative and computer skills are an asset.
- Strong oral and written communication skills are required.
- Second language an asset.
- Proven attention to detail required.
- Able to maintain a flexible work schedule including weekends.
Condition of Employment
Employment in this position is conditional upon the satisfactory completion of a pre-employment drug test and background check.
All candidates must meet or be eligible for immigration requirements as outlined in NAFTA or be legally entitled to work in the US.
Please note that as per Intrawest ULC policy, all serious candidates must consent to criminal record checks.
All Club Intrawest postings show a closing date; however, depending on the volume of applications we receive, we may close a posting early.
We strongly recommend that you apply for a position as soon as you see it, to avoid missing out on the opportunity.
Intrawest - 2 years ago
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