Member Service Manager
HawaiiUSA Federal Credit Union - Pearl City, HI

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Responsible for the supervision of operations personnel. Ensures all operations personnel are in compliance with Credit Union policies and procedures. Responsible for inventory of cash/negotiable item for the branch, ensuring inventory is within approved limits and also that adequate supply is on hand to properly service the membership. Responsible for properly training operations staff to include teller transactions, balancing procedures, product knowledge of all products and services offered by the Credit Union. Ensures membership is receiving the highest level of service. Actively promotes a sales culture.


Plans, directs and coordinates daily workflow and staffing of the operations section

Works in conjunction with Branch Administration as a resource for other operational staff

Serves as the primary vault custodian, maintains cash limits and negotiable items within the branch’s approved limits

Serves as the secondary branch security officer

Maintains key control and security access to the branch

Able to handle member discrepancies, complaints and concerns in a professional manner (i.e., research, resolution, etc.)

Assist management team with preparing employee evaluations

Recommends promotions, disciplinary actions, discharges and other personnel related activities

Exercises independent judgment when handling employee problems/concerns

Establishes teller cashing limits

Approves transactions, above teller cashing limits, for deposit or encashment

Reviews daily reports assuring they are in compliance with established standards

Actively follows up on overdrawn accounts

Recommends deposit accounts for charge off. Submits necessary documentation on a timely basis to minimize amount of loss to the Credit Union
Exercises signing authority within approved limits

Authorized to sign outgoing correspondence

Creates a positive working environment based on teamwork

Handles and prioritizes multiple duties/projects to meet deadlines

Recommends alternate solutions to enhance operational process

Ensures operational service quality standards are met

Performs other duties as assigned

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